What are the responsibilities and job description for the Spec II, Core Non-Dflt position at Pennymac?
Overview
The Specialist will be responsible for the timely processing as well as a variety of functions within the department, such as: disbursements, escrow analysis, ARM adjustments, credit corrections and/or exception reports. Will handle specialized regulatory or investor requirements as well as manage internal escalations.
Job Description
- Process job functions in accordance with established (Service Level Agreement) SLA
- Research and analyze consumer accounts in order to respond to inquiries
- Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests
- Assist with creation of policies and procedures and compliance
- Setting expectations and working with other supporting organizations and departments to fulfill the request
- Responsible for researching the mortgage servicing platform to ensure accurate and timely data is updated on each account
- Meet outlined production and quality standards
- Obtain appropriate management approvals for escalated issues or disbursements
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Ideal Candidate will have the following:
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Must have strong written and verbal communication skills
- Understands business implications of decisions; aligns work with strategic goals
- Must have good business mathematical skills
- Proven ability to analyze data and determine anomalies
- Ability to able consistent judgment across all scenarios
- Ability to work in a team environment
- Must be a strong team player
- Proven track record at delivering timely and accurate information in a fast-paced environment
- Financial Services and, if possible, mortgage industry experience preferred
Years of Experience:
3Education:
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