What are the responsibilities and job description for the Service Greeter position at PENSKE AUTOMOTIVE GROUP?
Summary/Objective
The Greeter serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.
Essential Functions
- Greets showroom customers and determines the nature of their visit
- Directs customers to the correct department
- Notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson
- Obtain and record basic demographic information about each customer, using dealership sales control system
- Hands out brochures and other information to customers
- Answers basic customer inquiries and refers more extensive inquiries to the appropriate person
- Greets customers in the service department during morning rush hour and obtains basic customer information
- Serves as telephone backup
- Serves as clerical backup
- Prints daily reports and weekly schedules for the General Manager and other dealership managers
- Conducts outbound customer calls
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
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