What are the responsibilities and job description for the Technical Service Rep position at Pentair?
Job Description:
Job Description
Pentair is seeking a Technical Customer Service Representative for high volume robust Call Support Center. If you’re technically and mechanically savvy, and like to solve problems, we have a great opportunity for YOU. Pentair Water Systems has an opening for a Technical / Customer Service Representative. As a member of the Pentair Water Systems Customer Support Team, this hybrid position will utilize your skills within technical / mechanical service and customer service functions.
You will:
- Cheerfully help each customer on the phone, chat, or email to place orders, give product information, locate packages, and resolve customer service concerns
- Pre-sale duties include: assisting in researching the status of customer orders; assisting in resolution of technical issues, sending appropriate pricing and/or product literature; providing pricing information; communicating schedule changes, product enhancements, etc.
- Post-sale duties may include: assisting in determination of status of equipment returns, repairs, or replacements; reviewing warranty claims; providing information on possible product problems and pricing of repairs and/or items not covered under warranty
- Attend monthly meetings and commit to training programs
- Be able to work your assigned hours, including occasional evenings and Saturdays
We will:
- Create career growth and rotational opportunities within various areas of the organization;
- Pay competitively;
- Provide on the job training and mentoring in Pentair’s proven best practices;
- Offer health benefits & coaching;
- Support your long term retirement goals through a competitive 401K matching and stock purchase plan;
- Offer employee discounts;
- Protect you with life insurance and other options;
- Tell you more about all the great benefits – just ask!
Skills and Experience:
- Knowledge of technical / mechanical parts / specifications a must
- Demonstrated track record in solving problems that cross internal and external disciplines
- Outstanding interpersonal, verbal and written communication skills
- High level of computer literacy, salesforce.com or similar CRM experience
Desired Characteristics:
- Calm, patient, flexible demeanor
- Ability to work a flexible work schedule as required
- Committed to delivering high level consumer engagement experience
- Brand Ambassador
Pentair Overview
Pentair makes the most of life’s essential resources. From our residential and business solutions that help people move, improve and enjoy their water, to our sustainable innovations and applications, we deliver smart, sustainable solutions for life.
Pentair had revenue in 2021 of $3 billion, and trades under the ticker symbol PNR. With approximately 10,000 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com .
Pentair is an Equal Opportunity Employer
Pentair is seeking a Technical Customer Service Representative for high volume robust Call Support Center. If you’re technically and mechanically savvy, and like to solve problems, we have a great opportunity for YOU. Pentair Water Systems has an opening for a Technical / Customer Service Representative. As a member of the Pentair Water Systems Customer Support Team, this hybrid position will utilize your skills within technical / mechanical service and customer service functions.
You will:
- Cheerfully help each customer on the phone, chat, or email to place orders, give product information, locate packages, and resolve customer service concerns
- Pre-sale duties include: assisting in researching the status of customer orders; assisting in resolution of technical issues, sending appropriate pricing and/or product literature; providing pricing information; communicating schedule changes, product enhancements, etc.
- Post-sale duties may include: assisting in determination of status of equipment returns, repairs, or replacements; reviewing warranty claims; providing information on possible product problems and pricing of repairs and/or items not covered under warranty
- Attend monthly meetings and commit to training programs
- Be able to work your assigned hours, including occasional evenings and Saturdays
We will:
- Create career growth and rotational opportunities within various areas of the organization;
- Pay competitively;
- Provide on the job training and mentoring in Pentair’s proven best practices;
- Offer health benefits & coaching;
- Support your long term retirement goals through a competitive 401K matching and stock purchase plan;
- Offer employee discounts;
- Protect you with life insurance and other options;
- Tell you more about all the great benefits – just ask!
Skills and Experience:
- Knowledge of technical / mechanical parts / specifications a must
- Demonstrated track record in solving problems that cross internal and external disciplines
- Outstanding interpersonal, verbal and written communication skills
- High level of computer literacy, salesforce.com or similar CRM experience
Desired Characteristics:
- Calm, patient, flexible demeanor
- Ability to work a flexible work schedule as required
- Committed to delivering high level consumer engagement experience
- Brand Ambassador
Pentair Overview
Pentair makes the most of life’s essential resources. From our residential and business solutions that help people move, improve and enjoy their water, to our sustainable innovations and applications, we deliver smart, sustainable solutions for life.
Pentair had revenue in 2021 of $3 billion, and trades under the ticker symbol PNR. With approximately 10,000 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com .
Pentair is an Equal Opportunity Employer
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
- Ensuring leadership involvement and ownership
- Attracting and retaining diverse talent at all levels
- Fostering a globally aware, inclusive culture
- Ensuring our practices are fair and non-discriminatory
