IT Support Team Member - Rochester

Description

• Part-time (approximately 12-15 hours per week)
• Work schedule: Weekday hours and one weekend day
• After hours work might be needed - on an "as needed" basis

Job Responsibilities:

1. IT Operations

• Provide end user IT support, application training and advice as needed.
• Perform occasional troubleshooting of company-networked systems such as POS/SMS, LAN/WAN connectivity, servers, telephone system, music system, Mettler Toledo scales, computer and other IT hardware or software technical issues.
• Facilitate communication with Managed Service Providers (MSP) and POS/SMS vendors.
• Investigate POS/PC equipment failures and advise on replacement needs.
• Maintain documentation of vendor information and existing systems.
• Maintain data integrity through POS/SMS database administration.
• Manage data entry, standardization, updates, and deletions according to protocols.
• Maintain PLU/UPC/SKU and Member Owner information in SMS.
• Create shelf tags and signage when necessary.
• PLU organization and protocol development.
• Create custom reports
• Categorical management of SMS (category, report, family, like, sub-department codes).
• Manage tools for updating costs and prices.
• Provide feedback and communicate with staff, management, and IT for improvements where IT can affect customer service, department profitability, and other operational matters.

2. Customer Service

• Offer consistent, fair, and respectable customer interactions to ensure repeat customer traffic.
• Provide top quality customer service with internal and external customers, including staff, board members, vendors, shoppers and outside stakeholders
• Approach daily work and customer service with a sense of urgency.
• Prioritize work according to critical business needs and be responsive to in-person, phone and electronic communications
• Represent the PFC brand and communicate ownership
• Exhibit professionalism and positivity in attitude toward internal and external customers

Requirements

Qualifications:

• Familiarity with SMS functions and systems
• Experience with creating and changing item files in SMS
• Experience working remotely with a point of sale (POS) systems and maintaining communication with the users onsite
• Ability to work independently