IT Technician

People’s Self-Help Housing (PSHH) is searching for an IT technician to set up and maintain our computer systems and networks, in order to maximize the use of technology and ensure the long-term viability of our organization. Together with maintaining the proper and secure operation of our IT infrastructure, your responsibilities will also entail offering assistance to system users. The ideal candidate will be well-versed in a range of operating systems, networks, and internet applications, in addition to computer hardware and software. As well as be extremely detail-oriented and capable of troubleshooting.

With a mission to build affordable homes with site-based services that offer opportunities to change lives and strengthen communities, People’s Self-Help Housing is the longest-serving nonprofit developer on California’s Central Coast. We serve low-income working families, farmworkers, seniors, and veterans, and we provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote health, education, and connections to community-based resources.

This position is full-time (40 hours per week, 5 days per week). Hybrid Schedule/ partial office/ partial remote.

Salary DOE, with a very competitive benefit package including:

• Employer-paid Medical/Dental/Vision, LTD/STD
• Pension Profit Sharing Plan
• Paid Vacation, Holidays, and Sick Time
• Employer investment in professional education and employee wellness
• excellent supportive staff and work environment.

Responsibilities:

• Help Desk: Provide end-user support (on-site and remote). Record time and work log entries on tickets.
• Active Directory: Create user accounts for new hires. Disable accounts for departing employees.
• CCTV: Troubleshoot analog and IP camera systems.
• Upgrades and Hardware Troubleshooting: Setup new workstations and laptops. Warranty/RMA: bad hardware or repair in-house.
• Inventory: Maintain inventory of IT equipment in corporate offices as well as remote sites.
• Knowledgebase: Contribute to the internal IT wiki and document credentials in a secure application (IT Glue).
• Network: Install, configure, and troubleshoot routers, firewalls, switches, and wireless access points. Tone, terminate, and label RJ45 Ethernet cables.
• Office 365: Assign email licenses.
• Printers/copiers: Install and configure new printers (including multi-function printers) and copiers. Troubleshoot existing printers and copiers.
• Training and orientation: Provide IT orientation for new hires. Enroll in training courses and/or take certifications to improve your skillset. Cross-train colleagues.
• VoIP Phone: Setup and maintain VoIP phones at the offices and properties.
• Yardi: Provide basic assistance with a cloud-based accounting system.
• Provide technical support to third-party IT clients.
• Other duties as assigned.

Requirements:

• Must be comfortable with technology and have a desire to learn.
• Basic troubleshooting skills and knowledge.
• Some understanding of Windows Server, Active Directory, PowerShell, and Group Policy is preferred.
• Spanish-language abilities are a plus.
• High school diploma required; bachelor’s degree preferred
• A valid CA driver’s license, proof of auto insurance, and access to a reliable vehicle are required.
• Must be able to lift up to 60 lbs., bend, stoop, sit for long periods, and reach.
• Professional, productive, organized, conscientious, polite, reliable, flexible, and resourceful team player.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• San Luis Obispo, CA 93401: Relocate before starting work (Preferred)

Work Location: In person