Personal Banker

Job Purpose:

This is a professional selling position in retail banking with accountability to attract new relationship and retain existing relationships.

Job Duties:

Responsible for pro-actively meeting customer financial needs through direct sales and referrals – while delivering world class service. The PB I will execute their daily customer interaction in person, on the telephone or video device and at periodic outside venues - using the Peoples Bank sales process – which is rooted in ethical needs based solution oriented selling. They will be accountable for specific monthly production goals – of Peoples products and services including:

• Loans, deposits and access to their information via multiple platforms including mobile banking. Additionally, a PB I will need to identify needs and refer to expert partners to include; mortgage solutions, retirement solutions and several other non-traditional bank solutions.
• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Acquires, uses, and maintains, consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue based meetings where other needs can be uncovered.
• Consistently meeting or exceed sales referrals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered.
• Initiate conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
• Consistently completes required training for all bank and branch policies and procedures.
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
• Define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Follow operational standards regarding security, risk management, and compliance.
• Make calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the P1 system.
• Ability to interpret data to evaluate for acceptable lending ratios and product and service opportunities.
• Consistently meet sales goals.
• The PB I has a primary responsibility to uncover customers’ financial needs, anticipate future needs and provide recommendations that will ethically better the customers financial life.
• Will perform special projects as assigned.

Education, Experience and Job Skills:

• Minimum 1 year of needs based sales experience.
• Prior job experience with extensive customer contact is required.
• Must be flexible team player with excellent oral and written communication, customer service and cross-selling skills.
• Must be able to establish and maintain working relationships with partners at their location and via telephone.
• Must be a decision maker with well-developed interpersonal skills to represent the Bank positively in dealing with customers.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue based meetings where other needs can be uncovered
• Must be able to pass background and credit standards to hold NMLS credentials.
• Must have ability to learn computer and mobile device application quickly.
• Trustworthy and confidential behavior is essential in this role.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Basic Qualifications:

• High School Diploma or GED; 1 months to two years related experience and/or training; or equivalent combination of education and experience.
• Minimum 1 year of needs based sales experience.

Equal Opportunity Employer M/F/Disabled/Vet;

For inquiries regarding employment with Peoples Bank, email humanresources@pebo.com.