What are the responsibilities and job description for the End-User Desktop Support Instructional Assistant position at Per Scholas Inc.?
Position Title: End User Desktop Support Instructional Assistant
Location: Boston, MA
Hire date: April 11, 2022
Overall Focus:
- Assist the lead instructor both in- and out-of-class in the teaching and administration of the class
- Knowledge and/or interest in: Windows, and Linux Operating Systems; Active Directory, GPO’s, user-profile management, Basic Computer Networking, Technical Support, Office 365 collaboration tools and other topics related to end user support in a corporate environment.
- Preferred: CompTIA A Certification
In Class Tasks and Responsibilities
Required
- Reinforce, or provide additional clarity for, the training or logistical items the instructor is introducing during class
- Monitor learners during test-taking and break-out groups’ activities
- Note challenges presented during class, including (but not limited to) learners who:
- Seem disengaged or uninvolved with class activities
- Are speaking more than other learners (dominating) or are typically quiet
- Monitor use of learner and instructor video and audio. Check that instructor and learners:
- Are adequately lit
- Fill the screen (camera needs to capture learners from the waist up, with minimal space above the head)
- Are on mute until it is time to speak
- Can be adequately heard
Out-of-Class Tasks and Responsibilities
Required
- Assist and/or collaborate with instructor to:
- Enter learner grades into Canvas and grading templates
- Prepare daily class agenda to learners
- Schedule time with learners to discuss class challenges
- Coordinate with Curriculum Development Team or other staff to address learner challenges
- Update Salesforce data, as needed (requires Salesforce access)
- Grade and/or review assessments, class projects, and other materials*
- Review curriculum materials and assessments weekly and report to instructor and curriculum development team any proofreading or subject-matter errors*
Suggested:
- Serve as class time-keeper, announce breaks and other scheduling information
- Lead roll-call/learner-welcome activities: take attendance, pose warm-up questions, and greet learners. (This activity, combined with roll call, can vary.)
- Lead warm-up activities during other times in class (after lunch, @3pm, etc.)
- Present and review lesson agenda and objectives
- Present class announcements on behalf of instructor
- Tutor learners
- Lead a unit with the supervision of the lead instructor*
WHY WORK HERE?
We believe our staff is the heart and soul of the organization. Our workplace culture is challenging, supportive, collaborative and mission-driven. We take a genuine interest in career paths and work-life balance, and welcome contributing ideas from staff at all levels. Working at Per Scholas means working somewhere full of engaging, savvy, diverse people who care deeply about pushing our work forward.
You’ll enjoy a welcoming and casual professional environment, self-development opportunities, innovative technology, and benefits like health care and a 401K match. If you want to work in a progressive organization, where you can build something meaningful and have fun while doing it, we would love to hear from you.
ABOUT PER SCHOLAS:
Per Scholas is a national nonprofit that drives positive and proven social change in communities across the country. Through rigorous and tuition-free technology training and professional development, we prepare motivated and curious adults who are unemployed or underemployed for successful careers as technology professionals, and we create onramps to businesses in need of their talents. Today we provide our solutions in fourteen cities across the country: Atlanta, GA; Baltimore, MD; Charlotte, NC; Chicago, IL; Columbus, OH; Dallas, TX; Denver, CO; Detroit, MI; Greater Boston, MA; Greater Cincinnati, OH; the National Capital Region; Newark, NJ, New York, NY; and Philadelphia, PA. To date, Per Scholas has trained more than 10,000 individuals, helping them build lasting, life changing skills and careers in technology.
Equal Employment Opportunity
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.
