Desktop Support Technician

Responsibilities

We are seeking a Desktop Support Technician for USCENTCOM located at MacDill AFB in Tampa, FL.

 

The candidate that we hire will be expected to perform the following:

 

• The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, and peripherals.
• This is a deployable position, with travel both CONUS and OCONUS; as such, possession and maintenance of a current U.S. passport is required. The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander USCENTCOM and U.S. Ambassadors.

 

SPECIFIC RESPONSIBILITIES

• Under minimal supervision provide front line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
• Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
• Responsible for removal and proper disposal of old equipment and data deemed Classified.
• Operational requirements dictate 24/7 manning; shift work will cover nights and weekends.
• Responsible for documenting, upgrading and replacing hardware and software systems.
• Supports and maintains user account information including administration rights, security and system groups.
• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
• Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.

 

DESIRED SKILLS/TRAINING:

• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Extensive networking/client-server applications experience.
• Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations.
• Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking.
• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items.
• Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).

Qualifications

Education and Certification Requirements 

• BS 2-4 Years, MS 0-2 or HS 8-10
• Bachelor's degree preferred or experience of Help/Service Desk experience (preferably in a DoD environment) and additional training, technical certification and/or experience may be substituted in lieu of a degree.
• TS required for this role, will accept candidates that have Secret and the ability to obtain TS
• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security (SY0-301) certification.
• Passport; position will be required to travel throughout USCENTCOM AOR.
• Extensive experience with troubleshooting Microsoft OS (Windows 7), Active Directory, Microsoft Office suite.
• Ability to work in a dynamic environment and non-standard hours when needed; mission focused.
• Desired certifications: CompTIA A , Network , MCP Windows 7, ITILv3.

 

Benefits: 

 

At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Peraton offers free healthcare to employees and their families who work onsite at the Offutt AFB, location.

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.

EEO

An Equal Opportunity Employer including Disability/Veteran.

Salary : $86,000 - $138,000