Information Technology PC Support, Lead Specialist

Required Qualifications:

• US Citizenship and the ability to obtain and maintain a Public Trust security clearance.
• Associate’s degree in a computer-centered discipline.
• Directly related experience supporting IT operations within Windows 10 and Active Directory.
• Experience with technical proficiency in MAC OS, tools and productivity office suites.
• Advanced level experience in MAC/PC hybrid environments including mobile devices.
• Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.
• Experience troubleshooting mobile devices using both iOS and Android.
• Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.
• Experience with JAMF (SCM platform) and SCCM/PXE for Windows.
• Excellent diagnostic and problem-solving skills.
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
• Must be able to lift to 50 lbs.
• Keen attention to detail.
• Team oriented and skilled in working within a collaborative environment.
• Strong verbal and written communication skills.

 Desired Qualifications:

• BS/BA degree in a computer-centered discipline.
• Experience with AirWatch is a plus.
• An existing Public Trust clearance.
• Active certification in at least one of the following:
  • MCSA
  • ACSP
  • AMIT

Peraton is seeking an Information Technology PC Support, Lead Specialist in our Washington DC location in support of the US Senate.

The Installation Desktop Technician is responsible with assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues.

Responsibilities:

• Provide a high-level of customer service to all customers including effective communication.
• Installs, configures, and upgrades computer hardware and software which includes the migration of data.
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.
• Contribute to departmental policies and procedures related to computer hardware, software installations and customer support.
• Support Windows 10, Mac OS, iOS, and Android.
• Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.
• Perform delivery of IT Equipment as well returning to stock of equipment.
• Provides phone and help-desk support for local and off-site users.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects, as needed and required.