Quality Assurance Process Analysis, Lead Associate

Basic Qualification:

• U.S. Citizen
• An active SECRET or the ability to obtain a SECRET Clearance.
• Bachelor’s degree with 5 - 7 years, master’s degree with 3 - 5 years, or PhD with 0 – 2 years of experience; four (4) years of experience can be substituted in lieu of a bachelor’s degree.
• Ability to work independently and take initiative to do what is needed to achieve learning goals.
• Ability to communicate with individuals at many different levels from within and from outside of the organization.

Supports program and project managers and respective teams to implement organizational processes and best practices. Performs process and product evaluations (audits) to ensure compliance with DMI and project established policies, processes, procedures, and applicable standards (ISO, CMMI-DEV, CMMI-SVC, ITIL, PMBoK). Must have experience and been directly involved in implementing the following frameworks: ISO 20000 and 27001, ISO 9001:2008, CMMI-DEV/CMMI-SVC Level 3, and ITIL. Evaluates software development and service performance and deliverables against process documentation, project schedule, and quality standards. Performs a variety of technical and administrative activities related to the function of QA (auditing), including, but not limited to, scheduling, checklist development, report writing, facilitating root cause/lessons learned analysis, and internal/external presentations. Analyzes, compiles, and reports on findings of non-compliance and provides recommendations for improvement. Tracks and escalates unresolved non-compliance issues and corrective and preventative action plans to closure. Collects metrics, analyzes, and reports various measures to project manager/team and Corporate QA. Maintain the process assets library for the company, including all process definitions, templates, and document samples. Provides training for DMI employees for CMMI, ISO, and ITIL frameworks as well as project management best practices. Interfaces with external and internal customers to ensure project quality work products have been provided. 

Key Responsibilities:

• Review deliverables to ensure high quality.
• Assist the team with root cause analyses.
• Perform regular audits on internal processes for effectiveness and adherence.
• Document issues found during audits and testing.
• Collect metrics that accurately report on process/SLA adherence and effectiveness.