Job Posting for IT Support Specialist II at Perfect Path, LLC, d/b/a Trajector Services
Overview
One Trajector. One Mission.
Trajector is where purpose meets progress. We specialize in developing medical evidence that becomes the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,500 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.
Job Overview
Our IT Support Specialists assist our remote employees by helping these Veterans with the critical documentation and medical records-gathering process. This position will report out of our Corporate Office in Gainesville, FL or American Fork, Utah.
About Our Perks, Compensation, & Benefits
Competitive compensation ranging from $46,000 - $54,000 per year with total compensation ranging from $54,000 to $64,000.
Medical, dental, vision, 401k program, and more
Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI
Joining a rapidly growing organization
Responsibilities
Keep tickets up to date and clearly documented in ticket management system
Maintain hardware including workstations, phones, and servers
Process employee status change requests including new hires, terminations, and department transfers
Process requests for hardware and software purchases including workstations, phones, and peripheral devices
Email/Phone account management
Maintain IT asset and contract tracking system
Basic network (wired and wireless) maintenance and troubleshooting
Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior
Flexible to work outside of standard office hours if requested with proper notice
Performs other job-related duties as requested
Qualifications
Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Bachelor’s degree preferred, High School Diploma or equivalent required
One (1) year of experience in IT help desk or support role in a high pressured environment required
Basic printing, peripheral support and troubleshooting skills
Proven problem solving and troubleshooting skills
Attention to detail
Familiar with support ticket, call center and knowledge-based systems
Exceptional level of concentration and commitment
Time management and prioritization skills
Eager to learn and willing to teach others
Able to work in a team environment
Requires knowledge of Microsoft Office 2010-2017 (including Office 365 (Word, Excel, Outlook), Adobe PDF Reader, VoIP Phone Systems, Google Apps for Business, and CRM or basic database knowledge
Requires the ability to sit for long periods of time, frequently type and converse over the phone (4 or more hours a day)
Requires the ability to lift 30 lbs
Requires to ability to work occasional shifts outside of working hours
Must be fluent in English
Minimum internet speed of 25 Download/10 Upload
EEO Statement
Trajector is an EOE/Veterans/Disabled/LGBTQ employer.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the IT Support Specialist II career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the IT Support Specialist II.
Click the checkbox next to the jobs that you are interested in.