What are the responsibilities and job description for the Customer Care Representative position at Performance Bankers Inc.?
Customer Care Representative - Competitive pay starting at $16.50/hr. for evening shift plus monthly incentives (Bilingual skills – additional 15%)!
Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL, we’re focused on the success of our people – employees, customers and clients! Being a part of our customer care team means empathizing with our customers, identifying and providing solutions, all while getting to make positive impacts on our customer’s day through phone interactions. Full and part time positions now available!
Do these qualities sound like you? Our Customer Care Agents are best described as:
- Smooth, efficient, and confident phone communicators – the voice of our company
- Calm under pressure, able to adapt and be resilient
- Creative problem solvers, engaged in finding the right solution for each customer
- Organized and detailed in taking notes on customer accounts while managing multiple tasks
- Friendly competitors always looking meet or exceed performance goals
- Naturally optimistic with a positive outlook when faced with challenging situations
- Understanding, caring and committed to the success of our customers
What’s in it for you at CAPITAL Services:
- Flexibility that allows you to go home early if call volume is low on a given day
- Competitive benefits package including health insurance, dental, vision, 401K company match up to 6%, tuition reimbursement, 3 weeks of paid vacation, 11 paid holidays, & paid sick leave
- Regular one on one meetings with your manager focused on you and your development
- Opportunities to advance your career and grow your compensation
- The little things that make a difference: company outings (both on and off-site), LOTS of food, ongoing games and contests to win awesome prizes, extra monetary bonuses throughout the year, and a leadership team who cares about YOU!
Differential Pay for ALL shift hours:
- Evening Shift – 10% (included in starting wage of $16.50/hr. for night shift)
- Split Shift – 15%
- Bilingual Skills – additional 15%
Schedule Options:
- Full time shifts between the hours of 12:30pm to 9:00pm, Mon – Fri
- Part time shifts between the hours of 5:00pm to 9:00pm, Mon – Fri
-
Rotate working every third weekend
- Saturday hours between 8:00am to 5:00pm
- Sunday hours between 9:30am to 6:00pm
Follow the link below to find out what it’s like to be a Customer Care Representative at CAPITAL Services.
Video: What it's like to be a Customer Care Representative at CAPITAL Services
To apply, please click on the apply button below or above and use the navigational buttons to complete the application process.
Salary : $17
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