What are the responsibilities and job description for the Client Success Specialist position at Performance Digital?
At Performance Digital, we are dedicated to driving digital excellence and achieving outstanding results for our clients. We are seeking a passionate and communicative Client Success Specialist to join our dynamic team. If you thrive in a collaborative environment and are committed to delivering exceptional client experiences, we want to hear from you!
As a Client Success Specialist, you will be the primary point of contact for our clients and account executives. Your role will involve ensuring seamless communication and collaboration between clients and internal teams to create, execute, and monitor effective digital marketing campaigns. You will play a crucial part in maintaining client satisfaction and achieving campaign success.
Responsibilities:
· Serve as the main liaison between clients and account executives, ensuring clear and consistent communication.
· Collaborate with account executives to develop, implement, and manage digital marketing campaigns.
· Monitor campaign performance, analyze data, and provide actionable insights to optimize results.
· Address and resolve client inquiries, concerns, and feedback in a timely and professional manner.
· Conduct regular check-ins with clients to review campaign progress and ensure alignment with client goals.
· Prepare and present performance reports to clients, highlighting key metrics and outcomes.
· Maintain a deep understanding of clients' business objectives and industry trends to provide tailored recommendations.
· Assist in identifying opportunities for account growth and upselling additional services.
· Ensure client satisfaction by delivering exceptional service and exceeding expectations.
What we offer:
· Competitive wages with high earning potential
· Wonderful work environment and culture
· Training and professional development
· FREE basic health plan (dental and vision)
· 401K with company match
· Paid Holidays