Driver Experience Manager

Who We Are

About Us
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Description

Summary: Responsible for recruitment support, processing, orientation, and monitoring of Class A drivers with an understanding of Federal (FMCSA), State (CHP DOT), and local regulations. Ensures compliance with all regulations; maintains effective means of communication; conducts training as needed and assists with BIT and 90-day inspections.

Key Responsibilities:
•    Maintain working knowledge of Federal, State, and local government regulations pertaining to transportation policies and procedures.
•    Assist in the implementation of Maersk Inc.’s Integrated Management System as implemented by Drayage Department.
•    Develop and lead initiatives related to driver engagement, retention, and driver communications.
•    Build positive relationships with existing owner operator fleet based on trust and confidentiality.
•    Develop a confidential process to report, address and investigate driver concerns, including reporting any critical issue to key stake holders within the terminal.
•    Create and conduct active driver surveys to gather insight on any concerns affecting positive driver experience with Hudd Transportation.
•    Assist management in developing, implementing, and maintaining driver outreach programs, such as service rewards and other recognition opportunities.
•    Schedule and promote driver engagement activities that enhance the driver experience.
•    Develop strategies to promote knowledge of HUDD incentive programs. Such as sign on bonuses, referral bonuses and any other “perk”.
•    Organize, maintain, and distribute driver retention metrics to department stake holders.
•    Provide recommendations and actively identify areas for improvement for the over owner operator experience.
•    Perform random audits of HOS logs to ensure compliance and productivity, audit settlement statements to ensure work and pay parity.
•    Manage driver onboarding and uniform disbursement.
•    Manage driver attendance and point system.
•    Manager all truck maintenance responsibilities including, but not limited to IFTA, PM maintenance, repairs, and HUD.
•    Monitor motive on a daily basis for all trucks. Ensure the trucks are actively moving at all times. 
•    Tracker driver DOT safety training and ensure a high percentage completion rate.
•    Performs other job-related duties as specified by management which may include special projects and other initiatives.

Qualifications:
•    3-5 years of experience with FMCSA/DOT regulations.
•    Positive attitude and professional demeanor.
•    Must be a self-starter and possess the ability to work in both individual and team settings without supervision.
•    Strong multi-tasking and problem-solving abilities.
•    Excellent verbal and written communication skills
•    Strong computer and presentation skills.
•    Organizational and interpersonal skills required.
•    Ability to respond as needed in support of all driver concerns and situations with or without advance notice.
•    Proficient with systems (i.e.: Microsoft products with emphasis on Excel; Trinium TMS, Tenstreet, Clearinghouse, etc.)
•    Flexibility to work nights, holidays, and weekends as needed by the terminal.

Company Benefits:     

• Medical
• Dental
• Vision
• 401k Company Match 
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!
   

Pay Range:        

$70,000-$75,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.  

You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  hr.support@performanceteam.net.