What are the responsibilities and job description for the 026956 - Laboratory Supervisor - Scientific Services position at PerkinElmer?
Job Summary
The role will be based on-site, at a customer in the pharmaceutical industry, in Upper Providence, PA. The Technical Laboratory Services Leader is responsible for the management of the Technical Lab Services (TLS) team. This leadership role is designed to provide supervisory support as well as drive process improvements and growth within the customer’s organization.
Job Responsibilities
- Lead the TLS team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement.
- Act as first-line supervisor to team members and provide coaching, performance review, and other administrative functions. The leader will also interface with key customer contacts to ensure KPIs are being hit and customer satisfaction is at a high-level.
- Identify areas of growth within the existing customer program and support outside activities to promote the overall expansion of the program as needed.
- Provide support and basic oversight for other customer sites which may include some regional travel.
- Serve as the Subject Matter Expert for all TLS activities.
- To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
- To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
- Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- To Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e. Customer lines, Technical Laboratory Services and management).
- Responsible for the coordination of training.
- Attend floor/building oversight meetings.
- Facilitate weekly team lead meetings/daily huddles.
- Participate in the interview panel for all new hires.
- Perform other reasonable duties as deemed necessary.
- To provide a general induction/orientation for new members of staff and visitors.
Basic Qualification
- Bachelor’s degree required.
- 5 years in a leadership role.
- Experience working in a research laboratory environment is a must.
Highly Desired
- Experience within the pharmaceutical industry as highly preferred.
- Expertise in Analytical and/or Preparative Purification techniques is a plus.
- Knowledge of 5S principles.
- Working understanding of GLP/GxP.
- Knowledge of Health and Safety.
- Knowledge of databases and ordering systems.
- Knowledge of chemicals and safe handling.
- Aptitude for technical and practical matters.
- Experience of working in a compliance driven environment.
- Strong team player with experience in a high-quality customer service operation.
- Able to complete relevant paperwork according to principles of Good Documentation Practice.
Other Requirements
- Ability to improve processes.
- Strong verbal communication skills.
- Self-motivated and ability to work under pressure to balance conflicting deadlines.
- Service orientated attitude combined with innovative thinking.
- Ability to travel regionally on occasion; < 10%
Benefits to working for PerkinElmer:
Backed by an 80-year history rich in innovation, PerkinElmer is a long-time leader and pioneer in the scientific community. We hire talented, committed and driven people and strive to create a work environment that brings out the entrepreneur in all of us. Benefit packages include: Medical, Dental and Vision; Health Savings Accounts, Flexible Spending Accounts, Health and Wellness Programs and Incentives; Employer Matching 401(k); Tuition Reimbursement; Professional Development; Maternity and Paternity Leave; Paid Holidays and Personal Time Off; Life and Disability Insurance; and Work/Life Balance.
Job Type: Full-time
Pay: Up to $85,000.00 per year
Schedule:
- Monday to Friday
Application Question(s):
- Short summary of your experience & skillset:
- Your email address:
Experience:
- Leadership of Technical Research Lab: 4 years (Preferred)
- Research Lab Environment: 2 years (Preferred)
- Pharmaceutical industry: 2 years (Preferred)
Work Location: One location
