Pest control

Description :

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a difference every day?

If so, we want you to join our team as a Customer Service Representative!

Responsibilities :

• Provide world-class customer service to both internal and external customers
• Answer customer questions and inquiries via email and phone
• Schedule services efficiently based on customer needs and urgency
• Support both inside and outside team members with administrative tasks
• Adapt quickly to changing priorities in a dynamic work environment

Location and Schedule :

This position is located at our headquarters in Plaistow, NH during training. Upon completion of training, hybrid schedules may be available.

Schedule is full-time, Monday through Friday, with occasional seasonal Saturdays.

Who are we? - Pest-End; One of the fastest-growing, family-owned, and operated pest management companies in New England.

Our company culture is single-handedly the most essential component of our continued success. We believe that to succeed as a business, our team members must thrive as individuals.

We encompasses passionate and empathetic leadership, a 'think big, act small' mentality, and provide career paths that promote growth and internal promotions.

We provide you with everything needed to be successful, competent, and confident in your role with Pest-End.

Requirements :

• Strong communication skills and comfortable interacting with customers
• Ability to multitask and prioritize tasks based on urgency
• Excellent problem-solving skills and attention to detail
• Previous customer service experience preferred
• Must be comfortable working in a fast-paced environment
• Ability to resolve conflict in a professional and decisive manner
• Proficient computer skills
• Efficient in Microsoft Office Applications (Outlook, SharePoint, OneDrive, etc.)
• Ability to learn and apply general knowledge of the company, products, and services
• Ability to talk and type simultaneously when interacting with customers
• Ability to work independently under general supervision and collaboratively as part of a team
• High school diploma or general education degree (GED)
• Pre-employment background check and drug screening
• 18 years or older
• Bilingual a plus but not required

Physical Requirements :

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand, walk and occasionally bend or kneel.

Specific hearing and vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

The employee may occasionally lift and / or move up to 20 pounds.

Pest-End, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Last updated : 2024-05-02