What are the responsibilities and job description for the Shift Leader position at Pet Supplies Plus Franchise?
Shift Leader Job Description
Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood! Being bilingual is a plus!
As Shift Leader you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you
- assist a neighbor in choosing the perfect toy for a lab who loves to fetch
- stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
- show a fourth grader how to test the water in his fish tank
- set an example for the other team members in delivering fantastic neighborly service
- assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations
- all while engaging with our neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!
Shift Leaders key responsibilities include:
- Partnering with store team leaders to learn and reinforce the standards and daily management routines that make your store the favorite pet store in the neighborhood
- Providing leadership coverage and covers management functions when team leaders are offsite
- Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
- Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations
- Perform quick counts/cycle counts to ensure physical and system counts match
- Involvement in store recruiting, onboarding and team member development
- Communicating opportunities to improve community engagement or store performance to the team leaders
- Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks
PAWsome Shift Leaders will have:
- 2 years of retail experience
- Proficiency in Microsoft Office
- Strong sales and customer service skills are a must.
- Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that dog food can be heavy!).
- Candidates must be able to work flexible schedules, have reliable transportation and must pass the background and validated selection test, and be 18 years or older.
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Application Question(s):
- If you could have any animal in the world, what would it be and why?
- Tell us why you would be the best fit for this position?
- Tell us about your customer service personality?
Experience:
- Retail Management: 1 year (Required)
- Retail Training: 1 year (Preferred)
Work Location: In person
Salary : $13 - $17