What are the responsibilities and job description for the Service Advisor position at Pete's RV Center?
Are you great with people, fast on your feet and a multi-tasker? If so, this is the perfect job for you! Pete's RV provides a rewarding work atmosphere as well as competitive compensation and benefits. We are looking for talented individuals to join our team in our South Windsor, CT location.
Job Functions:
- Schedules RV service appointments
- Ensures Client’s RV service requirements are accurately and documented on the Repair Order (RO).
- Provides a complete and accurate written cost estimate for all labor and parts.
- Recommends additional needed and value added service based upon service history and RV inspection.
- Periodically checks on the progress of the RV repair throughout the day. Promptly updating the Client regarding any changes in the readiness of the RV time, explains cost and time requirements in detail, and gets proper authorization before performing any additional repairs.
- Consistently reviews and closes RO’s ensuring that work is completed and additional work and corresponding authorization is noted.
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Complies with and enforces all safety policies and procedures.
- Attends all staff meetings, trainings, and educational classes as required.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
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