Help Desk Technician

Job Description

Peterson Cat has an immediate need for an experienced Help Desk Technician based at our San Leandro, CA location. This position supports systems managed by the Information Systems department at Peterson CAT. Responsibilities include: building notebooks and desktops for new employees, imaging systems, troubleshooting hardware and software problems, installing software, opening and closing help desk tickets, prioritizing tasks, installing specialty applications from Caterpillar, ADP Truck, and other vendors. Responsibilities also include setting up workstations, installing printers, taking phone calls, providing remote support of field systems, supporting cell phones and smart phones. This role also provides support for some systems administration tasks including backup, setting up user access, password resets, risk management, supporting multifunctional devices (print, fax, copy, & scan) and other tasks as assigned, including installing VoIP phones and some patching cables for user connectivity.

ESSENTIAL JOB FUNCTIONS

Job functions include the following. Other duties may be assigned.

• Install and support Caterpillar software

• Provide helpdesk support for user applications and enterprise applications

• Perform workstation and notebook build-outs

• Provide end user support answering phones and problem solving

• Support and visit remote sites to install equipment, troubleshoot problems, as needed

• Assist San Leandro team with Avaya VoIP Support, as needed

• Coordinate backups for servers, database or server recovery, as needed

• Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work.

• Travel for support and maintenance approximately 20% of the time; Operate company or personal vehicle as needed

• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

Associates Degree from a fully accredited college in a related field preferred; and a minimum of 6 years of progressive experience in supporting a multi-site helpdesk environment, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must be a proven troubleshooter with exceptional customer service skills. Should have additional skills in system administration, systems analysis, software version upgrades and implementation within an enterprise environment. Must maintain a valid driver’s license and satisfactory driving record.

Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you used a ticketing system in a Help Desk Environment?

Education:

• Associate (Preferred)

Experience:

• Help desk: 2 years (Preferred)

Work Location: One location