What are the responsibilities and job description for the Store Mgr, Petsense position at Petsense LLC?
Overview
This position is responsible for managing all operational and team member aspects of a specialty retail pet store. Responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Responsibilities
Qualifications
Experience: Minimum of two years retail leadership experience is required. Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver’s license.
Education: High School diploma or the equivalent is required. Regardless of education level, you must be able to read, write and count accurately.
Professional Certifications: None.
Other knowledge, skills or abilities/requirements:
- Ability to communicate effectively with customers and Team Members
- Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
- Time and stress management
- Basic computer skills and math aptitude
- Ability to perform and execute principle responsibilities of Team Members
Working conditions:
- Working environment is favorable, generally working inside with moderate noise. Indoor floors are hard surfaces (concrete, asphalt, etc.) Lighting and temperature are adequate.
- Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Store Managers do not work standard shifts and are required to work whatever hours are necessary to fulfill their job duties.
- Promote a safe and productive work environment for all team members, customers, and vendors, as well as train Team members on the appropriate application of policies and procedures.
Physical and Mental Requirements:
This position is non-sedentary. Being visible, accessible to, and communicative with Team members throughout the store is essential, as is the ability to train and cover for Team members to fulfill customer service needs. It is essential that you have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely; to operate all equipment related to this position’s job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. You must have the physical and mental ability to perform all the following tasks (with or without reasonable accommodation):
- Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store
- Ability to occasionally lift or reach merchandise overhead
- Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
- Ability to move throughout the store for an entire shift
- Ability to safely access all areas of the store including selling floor, stock area, and register area
- Ability to operate and use all equipment necessary to run a store (e.g. dolly, hand truck, baler, computer, cash register)
- Ability to constantly operate store equipment such as computer, cash register, and other store equipment
- Ability to read, write, and count accurately to complete all documentation
- Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
- Ability to process information / merchandise through the point-of-sale system
- Ability to successfully complete training and certification to safely dispense propane
- Ability to successfully complete all required training
- Ability to travel as required in support of district needs and to company functions
- Ability to drive for business needs
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Overview
Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members’ commitment to our Mission and Values. With over 2,000 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $12 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!
Click Here to See Why We are a Great Place to Work!
Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan.
