What are the responsibilities and job description for the Assistant Account Manager position at PGT Services?
Assistant Account Manager
We are seeking a highly motivated and detail-oriented individual to join our team as an Assistant Account Manager. The Assistant Account Manager is an entry level role that will provide essential support to the Account Manager in managing a core group of high-level customer accounts and ensuring excellent customer service. This role requires strong organization skills, communication abilities, and an eye for detail. Successful candidates will assist in maintaining client relationships, managing administrative tasks and data entry, and coordinating communication.
Join our team as an Assistant Account Manager and contribute to our commitment to delivering exceptional service to our customers. This role offers valuable learning opportunities, a chance to develop your skills along with growth potential.
PGT Services:
PGT Services is a fast growing and nationally recognized transportation company with origins that date back 40 years in the transportation industry. At PGT Services, we service our customers by providing 3rd party flatbed, dry van, project logistics, and drayage capacity solutions, built on expertise, customer relationships, and perform with detailed execution to give our customers the confidence they need and deserve. Learn more at www.pgt-services.com
Responsibilities:
- Assist Account Manager in day-to-day activities related to managing customer accounts.
- Help build and maintain strong relationships with customers by providing outstanding customer service and addressing concerns in a timely and professional manner.
- Communicate effectively, politely and build long-standing customer relationships.
- Manage multiple priorities and provide accurate information to customers.
- Collaborate and work with carrier solutions reps and managers to ensure everyone understands customer’s needs.
- Maintain accurate and up-to-date account records, including data entry, customer profiles, correspondence, ensuring all customer information is properly documented.
- Assist in generating reports and analyzing account performance metrics.
Requirements:
- Bachelor’s degree preferred, but not required.
- Excellent time management, decision making, and organizational skills.
- Excellent communication skills (written and verbal), with a strong attention to detail (analytical).
- Excellent PC knowledge and Microsoft Office skills (Word, Excel, Outlook)
- Previous experience in account management, customer service, transportation, supply chain or a similar role is advantageous.
- Self-motivated with a proactive approach to problem-solving.
- Team player, flexible to changing priorities, and positive!
Schedule:
- 8 hour shift, Monday through Friday, no nights or weekends.
Supplemental pay types:
- Bonus pay
Education:
- Bachelor's (Preferred)
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to Relocate:
- Rochester, PA 15074: Relocate before starting work (Required)
Work Location: In person