IT Support
Job Posting for IT Support at PHALANX Solutions
PRIMARY DUTIES:
- ACT AS A FRONT-LINE INTERFACE TO CLIENTS BY ACCEPTING, PRIORITIZING AND RESOLVING HELPDESK TROUBLE REPORTS AND TICKETS WHILE PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
- ONSITE VISITS TO CLIENT LOCATION AS NEEDED. MILEAGE REIMBURSED.
- ADMINISTER VARIOUS USER ACCOUNTS INCLUDING BUT NOT LIMITED TO: NEW USER SETUP, NETWORK PERMISSIONS, CONFIGURATION OF CORPORATE E-MAIL VIA MICROSOFT EXCHANGE & DISTRIBUTION LIST MAINTENANCE.
- MAINTAIN AND UPDATE STANDARD DESKTOP/LAPTOP CONFIGURATIONS.
- INSTALL AND PROVIDE SUPPORT FOR ALL HARDWARE AND PERIPHERALS.
- TROUBLESHOOT PRINTERS/COPIERS & ESCALATE SERVICE ISSUES TO VENDORS IF NEEDED.
- TROUBLESHOOT APPLICATION SYSTEM ISSUES, RESOLVE AND RECOMMEND SOLUTIONS.
- VIRUS MITIGATION AND/OR CLEANSING OF INFECTED SYSTEMS.
- MAINTAIN AND UPDATE IT ASSET INVENTORY.
- CREATE & DISTRIBUTE USER MANUALS/CHEAT SHEET DOCUMENTATION AS NEEDED.
- RESEARCH ISSUES TO RESOLVE PROBLEMS OUTSIDE OF KNOWLEDGEBASE.
- ADDRESSES ALL OTHER TECHNICAL ISSUES AS THEY ARISE.
DESIRED EXPERIENCE, KNOWLEDGE AND SKILLS:
- STRONG COMMUNICATION AND PROBLEM-SOLVING SKILLS REQUIRED FOR BOTH HELPING END USERS AND RESOLVING ISSUES WITH VENDORS WITH MINIMAL OVERSIGHT.
- ABILITY TO TAKE OWNERSHIP OF PROBLEMS, WORK ALONE OR WITH OTHERS TO FOLLOW THEM TO A SUCCESSFUL RESOLUTION.
- EXPERIENCE MAINTAINING NETWORK & PHONE CABLING AND LANS
- FAMILIAR WITH COMPUTER CONFIGURATIONS
- KNOWLEDGE OF APPLE IPHONE CONFIGURATION
- WORKING KNOWLEDGE OF AZURE ACTIVE DIRECTORY
Job Type: Part-time
Pay: $30.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Flexible schedule
Experience level:
- 3 years
Schedule:
- Monday to Friday
Experience:
- Help desk: 5 years (Preferred)
- Azure Active Directory: 2 years (Preferred)
Work Location: Hybrid remote in Herndon, VA 20171
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