Clinical Solutions Delivery Consultant (Patient Monitoring)- Metro NYC/Long Island

Job Title

Clinical Solutions Delivery Consultant (Patient Monitoring)- Metro NYC/Long Island

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*.  Employees may request a reasonable accommodation.

• Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

Clinical Solutions Delivery Consultant (Patient Monitoring) -New York, Metro

Lead the clinical delivery of HPM solutions with customers as planned. Collaborates with customers, Customer Project Managers, Clinical Solution Implementation Consultant (CSIC), Clinical Solution Workflow Consultant (CSWC), Technical Consultant and sales to deliver effectively on the customer solution. Responsible for leading the overall on-site or remote delivery of clinical services (education, go live support, troubleshooting, system optimization) and on-site third-party resources. Furthers customer relationships and Partners extensively with CSIC and CSWC roles, Technical Consultants, Integration Engineers, etc.

You are responsible for:

• Delivers learning services, solutions, education and/or training (clinical, technical, operational, or strategic)
• Provides the highest-level customer experience possible in any learning environment (physical or digital)
• Ensures Philips customers and employees receive consistent, streamlined learning services by using common company style, standards in the delivery of learning services & solutions
• Takes a leadership role in the personal ownership of the learner experience
• Contributes to the design, development, implementation and evaluation of learning services, education and training courses and material, according to the applicable QMS directives and processes
• May be responsible for developing and/or reviewing course material, all consistent with adult learning theory for delivery
• Exhibits superior presentation skills at all times
• Delivers engaging learning events, whether in person or online
• Uses interactive tools to keep learners engaged
• Builds communication among learners & encourages them to work together to complete simulations and/or learning
• Creates a safe, cohesive learning community in which learners share ideas, apply knowledge, give feedback and make reflections on their work
• Provides feedback to learners & evaluates performance throughout the learning event
• Conducts or proctors' assessments
• Reviews feedback from learners, complies and analyzes data and recommends changes to learning services, as appropriate
• Uses proper materials, student support systems, technical methods, learning management systems, learning strategies and assessment techniques
• Responsible for own personal administrative tasks, such as time recording, expense filing, etc.
• Adheres to the company policies, procedures, processes, as it relates to quality and Philips Business System
• Files required reports and consistently complies with all required Philips processes
• Effectively communicates project status, issues, and opportunities for system optimization with internal team and on-site delivery resources
• Supports customers in first use of solution and coordinates onsite implementation activities and resources
• Configures various components and software revisions of complex Philips's solutions to accommodate Application and/or operational workflow in the customer's environment
• Partners with other members of the clinical team to ensure delivery of clinical services that support customers KPI and outcomes expectations
• Develops objectives for learning and clinical activities based on input from CSIC or CSWC to ensure appropriate customer support

You are a part of:

An organization passionate about patients and the care providers interacting with them. Based in the field, you will travel to hospital sites throughout your allocated territory and Zone, representing patient monitoring in post-sales delivery of clinical services. You will operate remotely, independently, and be self-motivated while working under the Senior Manager, Field Clinical Applications with minimal supervision. Our teams of professionals work collaboratively together with our customers and internal partners to ensure an outstanding customer experience and to encourage positive clinical outcomes.

To succeed in this role, you should have the following skills and experience:

Experience:

• Bachelor's Degree in Nursing or a related science with a focus on education such as Nurse Educator, Clinical Nurse Specialist, Instructor, etc. and 5 years of related clinical experience or equivalent combination of education and experience.
• Current nursing license; comfortable providing education in all clinical areas of a medical facility
• CTT (Certified Technical Trainer Plus) Preferred
• VCTT (Virtual Certified Technical Trainer Plus) Preferred
• Experience with delivering education in a formal classroom setting
• Experience in Adult learning principles and concepts, as well as having a passion for education delivery
• Experience in delivering education virtually/ remotely preferred

Skills:

• Consulting knowledge/experience (course work/certifications/etc.) preferred Ability to assess customer's education and support needs to create learning objectives
• Time management and organizational skills
• Negotiation skills
• Change Management skills
• Presentation skills
• Advanced computer skills
• Communication skills with multiple organizational levels
• Customer focused/Customer experience/ Customer Mindset
• Ability to be managed remotely
• Ability to work in ever changing environments
• Flexibility and tolerance of ambiguity
• Detail oriented with excellent organizational skills

Mental and physical requirements:

• Fluent in English
• Lift parts or carries parts weighing a few ounces to over 25 lbs.
• Frequently bends, twists, turns and works in unusual positions using full body mobility
• Must possess a valid driver's license
• Willingness to travel overnight 75% of the time, will require occasional weekend coverage

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.