Intake & Eligibility Specialist - ELRC 18

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Job Overview:

The Intake and Eligibility Specialist is essential to the Early Learning Resource Center (ELRC) Family Services team in supporting clients through frontline engagement, in performing accurate and timely eligibility determination/re-determinations, and in maintaining documentation reflecting quality services. The Intake and Eligibility Specialist collaborates with ELRC staff to seamlessly connect families to Child Care Works services and adheres to Office of Child Develop and Early Learning (OCDEL) regulations and policy in full caseload management. This position reports to the Intake and Eligibility Coordinator and primarily operates out of the Early Learning Resource Center office.

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*Responsibilities:

• Meet individually with family clients to understand asserted goals and reported child care needs.
• Regularly bring family feedback to Family Services team to inform communication design and enhancements.
• Responsible for caseload management including the timely and accurate determination of ongoing family eligibility for subsidized child care (Child Care Works).
• Adhere to OCDEL and ELRC protocol to ensure all actions are executed effectively and proficiently according to policy, procedures, and state and federal statutes and regulations.
• Maintain complete and accurate files and regularly participate in internal and external monitoring to ensure adherence is verified and opportunities to improve are addressed.
• Utilize the correct regulations for priority groups, including but not limited to TANF, Former TANF, families experiencing homelessness, teen parents, and process those cases correctly.
• Accurately and timely determine parent/caretaker and children meet all eligibility requirements for CCW and determine the hours of care provided to the children based on parent/caretaker’s work/education/training hours and documented need for care.
• Utilize correct income calculations and determine eligibility correctly based on the verification provided by the parent/caretaker.
• Determine whether the household income meets the state’s family gross income within specified Family Poverty Income Guidelines (FPIG) or State Medium Income (SMI) limits, whichever is less.
• Determine the amount of subsidy payment authorized based on income, family size, and the Maximum Child Care Allowance (MCCA) payment rate schedule and assess the correct co-pay.
• Process case actions for suspended and authorized cases and ongoing redeterminations within the prescribed timeframes.
• Attend periodic training to remain current on ELRC services, regional stakeholder services and resources, and organization/agency processes.
• Understand clients in caseload and support their needs with community connections and “warm hand offs” to appropriate staff, including connecting to ELRC Resource and Referral team as appropriate.
• Develop relationships within ELRC team and providers in the community to foster selection of high-quality early learning programs.
• Promote Keystone STARS directly with families and assist in use of COMPASS to identify and select preferred care and build awareness of standards of quality.
• Accurately conducts all program processes in a timely manner, receive assignments through monitored ELRC inbox, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices.
• Complete ongoing required and growth professional development to remain current on ELRC policies and procedures, to understand the scope of resources available to regional families, and to develop internal and external collaboration to promote access to the full scope of resources.
• Develop reports as necessary.
• Additional duties as assigned.

*Skills:

• Ability to help clients, community members, and colleagues’ problem solve and achieve goals in a consistently friendly, informed manner
• Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job
• Strong oral and written communication skills

*Experience:

• Experience with social services specific to families in Philadelphia
• Experience with early learning programs and/or needs-based services

*Education Requirement:

• Associate degree preferred in Social Work, Human Services, Administration, or related field

Salary:

Grade 16