Disability Services Mgr

Disability Services Manager

Event Services

Footprint Center

Phoenix, Arizona

Job Summary:

Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.

Would you like to win championships and create sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.

We are seeking a Disability Services Manager who is responsible for overseeing the implementation of the mandatory requirements of the ADA for programs, services, and facilities for the Footprint Center and providing consultative services and recommendations to executive management, Event Services, People & Culture, and other departments as needed. This is a highly collaborative role that will work with multiple internal and external groups on a daily basis.

What Will You Do:

• Administer and coordinate disability needs, services, programs, policies and procedures to ensure compliance with ADA, ADAAA, and all federal, state, and city requirements
• Assist with the development of recommendations in connection with policies, procedures, construction, or modifications to the facilities to ensure compliance with ADA Standards for Accessible Design
• Ensure accessibility services are provided at all arena events, including NBA and WNBA games and concerts, through pre-event planning and on-site support
• Develop and maintain positive relationships with organizations representing people with disabilities
• Provide prompt resolutions to guest inquiries
• Train and provide guidance to employees on ADA and other disability-related topics
• Partner with the Legal Department and People and Culture to resolve internal or external disputes to include but not limited to: guest service concerns, litigation and accommodation requests
• Stay current on changes made to the ADA, as well as other related industry trends/changes and make recommendations to your immediate supervisor(s)
• Participate in budget planning each fiscal year
• Maintain regular and reliable attendance

What We Need From Our Disability Service Manager:

• Proficiency in Microsoft Office applications including Outlook, Word, Excel and PowerPoint
• Knowledge of the ADA and other related federal, state and local laws
• Excellent verbal and written communication skills
• Strong interpersonal and management skills
• Event or arena experience is preferred but not required

Experience/ Education Requirements:

• Bachelor’s Degree or related experience required
• Experience developing and implementing employer-based compliance and accommodation programs required.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Ability to transit around arena various periods of time
• Occasional travel from time to time for professional development
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally
• Position is predominately computer-based, requiring the use of a computer monitor
• Must be able to carry on a conversation both on the phone and in-person
• Ability to Read, Write & Speak in English
• Wide range of fulltime benefit options including
  • Medical, Dental and Vision coverages
  • Life and Disability options
  • Vacation, sick and holiday leave programs
  • In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
  • Discounts at Fanatics Team Shop
  • Tickets available for Phoenix Suns, Phoenix Mercury and Rattlers games

• Visit out Culture page learn more about our culture and work environment

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact our People & Culture Recruiting team at SLPrecruiting@suns.com