What are the responsibilities and job description for the Salon Support Agent position at Phorest?
About Phorest
Phorest Salon Software powers 9,000 Hair & Beauty salons globally and is the market leader in software in the UK and Ireland. Phorest has been named in the Deloitte Fastest 50 growing companies in Ireland for the last 6 years in a row.
Our mission is to help salon owners grow their business by getting their clients back more often while spending more. We currently do that by offering world-class marketing tools such as unique branded apps, loyalty programs, SMS Email marketing solutions, and social tools that all sit on top of our easy-to-use salon software. Our goal over the next 2 years is to become the platform that hundreds of other companies build applications for salon owners on top of.
The Opportunity
We are seeking an enthusiastic and customer service-focused Salon Support Agent with first-hand experience in the salon/spa industry to join our US Support Team! This is an ideal position for someone who enjoys speaking with people, problem-solving, and using your experience in the industry to help salons succeed. This is an entry-level position into the salon/spa SAAS industry with room for growth and skill building.
What you will do
Become an expert in our salon management software and get to know the daily functions inside and out
Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer service-related questions.
Deliver top-notch personal and friendly customer support to our clients in a timely manner
Provide product feedback and escalation of critical service issues
Who you are
2 years of hands-on experience using Salon Scheduling Software in a salon/spa required
Exceptional problem-solving skills
Strong written and verbal communication skills
Excellent teamwork skills
Be thorough, detail-oriented, and self-motivated
Work independently as well as collaboratively
Motivated to grow your career and learn new skills
Nice to Have
Working knowledge of basic functions/settings of Mac and Windows computers
Salon management / leadership experience
We live by our Values
- Serbhis Go Hiontach – Our customer service is top notch!
- Can Do Attitude – No task is too big or too small
- Growth Mindset – We’re Always learning and sharpening our skills
#TogetherWeGrow
Benefits
🧘 Phorest currently offers a range of fully employer-paid benefits, including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
💰 Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
🤓 Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources, including LinkedIn learning.
😎 We like to have fun, build camaraderie through regular social events.
👯 Phorest also encourages Employee Resource Groups; you will have the opportunity to join or champion a club, society, or group.
Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Salary : $34,900 - $44,100