Holiday Lead Elf (Local Manager)- City Creek Center

About Us
Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.

Position Overview

We are looking for an upbeat, bubbly, and outgoing Lead Elf who can manage a small team of Santa’s Helpers throughout the holiday season.  In this role, creativity and a child-centered mindset are a must as our Local Manager will also be engaging with young children and may have to answer unexpected questions with silly and believable responses! 

If you are committed to CAPTURING MOMENTS with Santa and creating magical experiences for our guests, this is the opportunity for you! Must be at least 18 years of age.  

Our Lead Elf Will Also

• Lead a team of Elves (photographers, helpers, and staff), ensuring that every family enjoys a magical experience
• Promote a positive, collaborative environment and maintain our core values and policies
• Provide excellent customer service with a warm, Elf-like demeanor, resolving any issues quickly and maintaining the joy of the season
• Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
• Interview, hire, and onboard a team of seasonal Elves, ensuring they understand their roles in bringing the Santa Set to life
• Ensure that all Elf team members are fully trained and adhere to the Signature Santa Experience standards
• Oversee daily operations, including equipment setup and staff performance, while maintaining a cheerful, festive environment
• Respond to all business calls or emails within a timely manner
• Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
• Verify DAILY bank deposits to DM, confirming bank deposit/credit card slips are w/financial paperwork
• Coach and develop team members to drive revenue, reduce cost and provide world class guest service
• Establish and maintain positive and successful vendor relations with staff at all locations
• Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
• Ensure accurate/timely preseason setup, breakdown and securing of all equipment at your location
• Other duties required/assigned as detailed in Employment Agreement

What We’re Looking For

• Positive attitude and strong work ethic
• Strong communication skills and a passion for holiday spirit
• Team player who can work independently and understands the importance of leadership
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
• Ability to process sales transactions and comfortable with cash handling
• Professional attire and good hygiene are a must
• Available to attend mandatory pre-season training
• Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
• Available to work a minimum of 40 hours a week or as needed

Knowledge, Experience & Skill

• At least 18 years of age
• High School Diploma Required
• Previous retail or team leader experience required—bonus if you've worked in a holiday or event-based role!
• Team building and leadership skills with the ability to motivate your team of Elves
• Ability to stand for long periods while maintaining a festive demeanor
• Ability to lift and carry equipment up to 10-25 pounds

What Else Can You Expect

• Dress Code: Be ready to don your Elf uniform and keep it professional and fun!  
• A fun, fast paced, and passionate environment
• Career advancement opportunities
• Flexible schedule
• Referral program
• One free photo package for friends and family per staff member
  • Must be used 2 weeks before the close of each season

We Work Together to Win Together 

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life. 

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.