What are the responsibilities and job description for the Call Center Representative position at Physician Associates?
Physician Associates is a multispecialty private clinic with two locations in the DMV area. Our goal is to add an energetic receptionist/call center representative who is willing to go far and beyond for our patients. We have opening in both locations (Rockville & Chevy Chase).
We are looking for candidates who can:
- Demonstrate regard for the dignity and respect of all patients, visitors, and staff
- Welcome all visitors in person; answers the telephone promptly
- Keep patient appointments on schedule by notifying the provider of the patient’s arrival as needed
- Comfort patients by anticipating concerns and answering questions; Helps patients in distress by responding to emergencies
- Obtain revenue by recording and updating financial information at each appointment; record and collect patient balances; update patient accounts
- Obtain changes in insurance and provide documentation and consistent communication to the billing department
- Verify patient insurance benefits
- Responsible for office inventory; verifying receipt of supplies; maintaining a clean and tidy reception area
- Protects patient rights by maintaining confidentiality of personal and financial information
- Confirm appointments; Check mail; and scan and index patients' records.
Requirements:
- Minimum of a High School diploma
- 1-2 years in a medical setting
- Ability to set priorities and work with minimal supervision
- Excellent organization and communication skills
- Excellent telephone communication skills: must speak well, clearly, and pleasantly while projecting care and helpfulness
- Ability to handle stress calmly and be flexible to change
- Excellent computer and keyboarding skills
- Knowledge of medical insurance/terminology
- Ability to prioritize workload while being flexible to meet the expectations of daily operations
- Work at an efficient and productive pace and handle interruptions appropriately
About the Company:
Physician Associates
Industry:
Healthcare Services
Salary : $17 - $19
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