PURPOSE OF THIS POSITION
To greet and register patients as they enter the Physicians Plus Urgent Care and to collaborate with the department RNs, Supervisor, Physicians / Providers and Director.
To observe and respond to the needs of persons or patients waiting for exams.
JOB DUTIES / RESPONSIBILITIES
Duty 1 : Enters all patient demographics, charges and insurance information with complete accuracy as well as hospital postings of all adjustments and dates of service.
Inputs all facility charges.
Duty 2 : Plans and develops interactions with the Physicians Plus Urgent Care for health-related services appropriate to skill level and based on current industry standards to ensure exceptional patient care.
Duty 3 : Is able to identify the unique physical and emotional needs of each patient.
Duty 4 : Maintains appropriate educational experiences for skill level.
Duty 5 : Responsible for accurate collection of copayments, self-payments and daily deposits.
Duty 6 : Accurately completes BWC (Bureau of Workers Comp) paperwork, such as input proper insurance and follow up with employers.
Duty 7 : Assure accuracy of insurance information by utilizing outside sources.
Duty 8 : Communicate with patients and nursing staff.
Duty 9 : Accurately obtain patients height and weight and place patient into proper room.
Duty 10 : Collect urine for drug and alcohol testing.
Duty 11 : Clerical duties such as answer phones, scan and fax. Stock office supplies. Maintains lobby for cleanliness and stocking refreshments.
Duty 12 : Display Service Excellence as evidenced by practicing the mission, vision, and values of the organization to promote patient satisfaction.
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
PHYSICAL DEMANDS
This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting and standing.
The associate must be able to sit for 8 hours a day and be able to lift fifty pounds, and reach work above the shoulders.
The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, physicians, and co-workers.
The associate must have corrected vision and hearing in the normal range.
This position is classified at risk for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.).
Last updated : 2024-06-23
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