HR Generalist

Piano Overview

Piano’s Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics, and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single platform. Headquartered in Amsterdam with offices across the Americas, Europe, and Asia Pacific, Piano serves a global client base, including Air France, the BBC, CBS, IBM, Kirin Holdings, Jaguar Land Rover, LinkedIn, Nielsen, The Wall Street Journal, and more. Piano has been recognized as one of the fastest-growing, most innovative technology companies in the world by World Economic Forum, Red Herring, Inc., and Deloitte. For more information, visit piano.io.

Position Overview

The HR Generalist supports people compliance, performance management, process improvement projects, and people relations and is responsible for assisting the Senior HR team with various duties across the organization. The HR Generalist works collaboratively and can assist in more complex HR duties. The HR Generalist acts as an employee champion and change agent and will formulate partnerships across the HR function to deliver value-added services to management and employees that reflect the organization’s business objectives.

What You'll Do

• Talent Acquisition
  • Guide and support hiring managers in conducting job analysis and preparing job descriptions
  • Work closely with HRBPs on executing Piano's Talent Acquisition Strategy and supporting staffing needs 
  • Design or update job descriptions and interview processes as needed
  • Preparation of offer letters or employment contracts, benefits enrollment, onboarding preparation, etc.
  • Guide and support hiring managers in designing onboarding plans and work with them in managing and tracking the onboarding process
  • Act as subject matter expert and facilitate HR sessions during onboarding

• Total Rewards
  • Act as Benefits Administrator: enroll and terminate employees in the system, process payment of monthly premiums, respond to employee questions regarding payroll and benefits, coordinate vendor contract renewal and open enrollment, liaise with benefits vendors, etc.
  • Assist in updating compensation and classification structure

• Talent Management and Development
  • Support and guide managers in managing staff performance (e.g., setting clear expectations, recognizing good work, documenting and addressing performance issues, etc.)
  • Provide support and guidance during the annual performance review
  • Prepare and submit quarterly reports (i.e., turnover and retention metrics, new hires, leave reports, etc.)
  • Coordinate staff offboarding, including exit interviews, handoffs, etc.
  • Coach managers and staff on creating positive working relationships and supporting employee relations
  • Assist with the design, implementation, and rollout of succession planning, employee development, and mentoring programs

• Compliance and Employment legislation
  • Coordinate payroll, hiring, onboarding, and management of staff hired through Global Employer Organizations (GEOs) or Employers-of-Record (EOR) and direct hires
  • Review or create HR policies and procedures, ensuring they are: (a) in compliance with applicable employment laws and (b) consistently applied
  • Provide HR policy guidance and interpretation to managers
  • Act as subject matter expert and respond HR questions and inquiries 
  • Maintain people records and personnel files in our HRIS 
• HRIS Administration and Support
  • Act as a local expert to support HRBPs
  • Manage and maintain HRIS (BambooHR)
  • Maintain documentation of processes and procedures in our company's intranet
  • Coordinate and collaborate on HR projects and perform other tasks as assigned
    

Skills You Have

• Bachelor's degree or equivalent industry experience, preferably in human resources, psychology, or other business-related disciplines such as management or operations

• Minimum of 3 years experience, ideally in Employee Relations, People  Administration, Compensation, Benefits, Leave of Absence/Interactive Process/Work Accommodation, or Talent Acquisition.
  • Experience with Latin America's labor regulations is a plus 

• Demonstrate a high level of trust, confidentiality, and sound judgment

• Must have strong oral and written communication skills and an ability to communicate with all levels of management and personnel

• Ability to make decisions and solve problems under pressure

• Ability to prioritize and organize work effectively and to accomplish job duties in an efficient and timely manner

• Ability to work independently

• Facility with productivity tools (Microsoft Office, Google Workspace)

• Intermediate Excel knowledge required (advanced is preferred)

• Fluency in English is mandatory, Spanish is a plus

Perks at Piano

• Unlimited PTO
• 95% healthcare coverage
• Stock options
• Free catered food in the office
• Free gym in the office
• Unlimited healthy snacks, coffee, espresso, and soft drinks in the office
• Commuter benefits
• Team events and happy hours

Applicants for this position should have the authorization to work in this jurisdiction without sponsorship from the Company.