Recording and Licensing Technician 3

Why It's a Great Opportunity:
The Pierce County Auditor’s Office is seeking to fill a Recording and Licensing Technician 3 position in its Licensing Division. This is a Lead position that plays a valuable role in ensuring quality of customer service and employee engagement. Additionally, the position acts as a liaison between management, front-line staff, and the public.
 
Why It's a Great Department: 
The Pierce County Auditor's Office mission is to conduct accurate and secure elections, maintain the integrity and accessibility of public recordings, and to provide efficient licensing and passport services. The Auditor’s Office also provides administration for the Pierce County Opioid Abatement Council. We have a reputation for being innovative, providing quality customer service, and encouraging continuous improvement. 
 
The Licensing Unit is an agent for the Washington State Department of Licensing (DOL) and provides vehicle and vessel title transactions, tab renewals, trip permits, plate replacement and more. The Licensing Unit also provides a variety of other licensing functions including business licenses, marriage licenses, passport applications, and pet licensing. We serve over 100,000 customers per year (6% internet; 44% in-person; 50% mail).
 
This is an onsite position that provides support for staff and customer needs. The work you do in this unit matters.
 
How to be Successful in the Role: 
We are looking for a passionate, collaborative, and creative service delivery technician. You will be a strategic thinker who is experienced in managing customer service delivery in all its forms: in-person, on the phone, over email and through the mail. You will build rapport with your team and work closely with your supervisor(s) in the unit. You will also complete tasks efficiently in a busy environment, adapt quickly to different communication styles, acquire a broad understanding of office policies and processes, and meet required accuracy percentages and deadlines consistently.
 
Your Future in this Role: 
This position is part of a Recording and Licensing Technician series. You will have the opportunity to plan, assign, organize, and direct work unit activities in a lead worker role. This position offers a great foundation for future positions within the Auditor's Office and throughout Pierce County. Pierce County is committed to your professional development through online learning options, a custom Leadership Certification program and other training opportunities designed to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build on a great career.
 
Core Daily Responsibilities:

• Perform lead functions such as setting priorities; distributing and checking work; devising and evaluating office procedures and implementing changes subject to approval of supervisor; providing technical assistance as needed; resolving minor work and personnel problems.
• Determine work schedules and methods of expediting workflow.
• Ensure effective communication with county departments, sub-agencies, federal and state agencies, and staff. Facilitate and ensure adherence to policies and procedures.
• Ensure consistent interpretation of laws, rules, policies, and procedures.
• Provide back-up support for supervisor(s).
• Provide technical assistance to subordinates in answering questions and resolving problems related to processing legal documents.

A classification description with a more detailed list of essential functions can be found here.Minimum Qualifications:

• Four years of clerical or customer service experience that includes two years with cashiering experience and six months of lead experience.
• Additional education or experience which clearly indicates the ability to perform the essential functions of this position may substitute on a year for year basis.
• Additional Licensing Unit requirement: Certified Vehicle Licensing Representative.
• As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
• A resume and cover letter are required for this position. 

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to:   www.piercecountywa.org/jobs. 
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title. 
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.  

This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.
  
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place to live, work, and raise a family?

Salary : $31 - $39