Analyst II, Retail Technology (Payments)

Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Job DescriptionThe purpose of this job is to support and maintain bank card, fleet card, and check payment processing (200 plus forms of payment), settlement, reconciliation and customer payment experience within the company enterprise. Essential Functions1. Provide support for payments system operations monitoring processes or systems; coordinate updates as needed 2. Investigate escalated payments production support call center issues, infrastructure network operations center (NOC) issues, or system alerts to include cause analysis, troubleshooting and resolution, and follow-up communications 3. Lead environment oversight coordinating software or environment updates and configuration changes; ensure operating standards and configuration across development, test, quality assurance (QA) environments, and production systems 4. Collaborate with other departments and business users to define appropriate requirements for business related payments enhancements 5. Provide requirements definition assistance and design, validation, implementation, and support activities through all phases of payments related projects with Senior Payments team member oversight 6. Work with Senior Payments team members to perform implementations of approved production changes 7. Provide assistance to Payments team members through collaboration, mentoring, and review 8. Work with system vendors to identify needed system updates for processing, office and monitoring systems; coordinate installation, validation, and implementation of updates across development, test, QA, and production 9. Create new documentation or update existing documentation for payment system updates, monitoring, and operations and support processes 10. Collaborate with senior Payments team members on software testing, implementation, and support 11. Develop database analysis and reporting as needed to support technology leadership and business partner requests 12. Review and analyze payments system performance (processing and database) to identify improvement opportunities across systems 13. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level 14. Ensure all activities are in compliance with rules, regulations, policies, and procedures 15. Complete other duties as assigned#LI-CR1QualificationsAssociate degree or equivalent certification requiredBachelor’s degree preferred Minimum three years’ experience in technical support with preference for experience with payments industry/electronic funds transfer technologyAdditional InformationNation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly PayAll your information will be kept confidential according to EEO guidelines