Peer Mentor - DV Student Affairs (Temporary/Part-time)

Student Affairs is looking for Peer Mentors to work in the Student Services Centers Welcome Desk. At the Welcome Desk, Peer Mentors will be responsible for greeting students in person or by phone and will help direct students to the appropriate service at the center’s Self-Service, First Year and Returning Student Enrollment Advising, or Program Advising Appointments.

PCC students who serve as Peer Mentors will be expected to attend and participate in Student Affairs training prior to the start of their work assignments. Peer Mentors may also be asked to support other Student Affairs programming as needed (such as New Student Orientation, High School Outreach, etc.) or other Student Services initiatives for new students throughout the semester.

The work schedule for this position may include working evenings and weekends.

Start date for the position will depend on dates of enrollment.

Duties and Responsibilities:

Peer Mentors will assist with the following, which may include but are not limited to:

• Greeting students professionally in person or by phone in the Student Services Centers or at other Student Affairs programming events
• Helping students navigate college processes, such as how to set up and use MyPima, how to navigate the New Student Checklist, how to complete college paperwork, how to connect with an advisor, counselor or student life coordinator, etc
• Contacting students to register, confirm and/or reschedule participation in a New Student Orientation or Group Advising, or Registration Sessions.
• Helping students navigate their first steps in preparing for college, including answering questions about resources and the student experience at Pima
• Assisting students in setting up various digital resources like MyPima, D2L, etc.
• Following up with students after Student Affairs programming events to answer questions
• Knowing about and sharing with students the opportunities to build connections to the College such as through student life, student clubs and organizations, leadership opportunities, how to get involved, and the value of student engagement

Leadership and Civic Engagement:

• Assist in the planning and implementation of Student Affairs programming events
• Assist in developing and facilitating leadership training opportunities for students as peer mentors during co-curricular programming events
• Assist with the assessment and evaluation of programming events

General Office Duties:

• Answer phones and reply to emails
• Schedule appointments
• Database entry
• Greet students
• Provide information to students
• Be responsible for supplies for the Student Services Centers as needed

Job Requirements:

• High School Diploma or GED
• Registered for at least 6 credits at PCC the prior semester, Spring 2024 (or Summer 2024)
• Register for at least 6 credits at PCC in the Fall of 2024, and 3 credits in the summer of 2024 to start in July 2024
• Available to work flexible shifts, when needed

Preferred:

• Achieve satisfactory academic progress (2.5 GPA or higher preferred)
• Schedule availability to work during 12:00 pm to 1:00 pm

The ideal candidate will have the following knowledge, skills, and abilities:

• Enthusiasm to positively represent Pima Community College
• Experience in student leadership opportunities, service learning projects, college work experience, and/or experience working with high school or college students; OR customer service experience
• Dependability
• Clear and concise verbal and written communication in one-on-one and group settings
• Ability to provide superior customer service
• Ability to work with diverse groups
• Work coordination and prioritization while performing multiple tasks
• Ability to adhere to College standards and practices
• Development of positive and cooperative interpersonal relationships
• Manage own time and work independently
• Technical competence using virtual meeting platforms (Example: Zoom, Google Hangouts, Discord)

Tuition Waiver and Student Employees:

Student employees must be actively enrolled students throughout the duration of their term of student employment. In order to be eligible for this position, you are required to be an actively enrolled student at Pima Community College during the time of employment. This position is considered a student employment opportunity and thus is not eligible for the tuition waiver provided by the college.