Account Director

Account Director, Client Engagement 

If you’re looking to grow a career in marketing and advertising, PHG is a pretty great place to do it. Are you all about great client service? Knowledgeable in a range of advertising and marketing disciplines? Ready to continue to build on your skills as a marketer and become a trusted resource for key agency clients? If you answered “uh-huh,” “yup” or better yet, “oh, heck yes!” to any of these questions, we want you on our account management team.

In your role as an Account Director, you will be responsible for the development of ongoing business relationships and leading key accounts at the agency. This position is responsible for overall client satisfaction, quality of service and on-time, on-budget complete of the agency services. The Account Director is the keeper of the brand.  You  must know and demonstrate deep category and client/customer knowledge to support the development of successful strategic marketing plans and client programs.

Responsibilities

• Overall growth and development of assigned accounts by providing key strategic initiatives, maintaining and growing client satisfaction and mitigating risk while working to deliver quality work
• Takes a leadership role in brand strategy and creative development. 
• Define marketing plans, advertising objectives, campaigns and budgets by consulting and directing agency clients ensuring that progressive stages are approved with adequate time to meet schedules
• Initiates, schedules and expedites agency work in an effective and timely manner
• Utilize market research information to evaluate, adjust and redirect campaign(s)  having  the ability to evaluate, analyze and report out on all advertising activities
• Development and implementation of client organic growth plans including establishing annual billing and revenue goals for each client and tracking progress 
• Demonstrate strong business acumen. Responsible for adhering to client and project estimating protocols, forecasting/projections, and billing requirements/expectations.
•  Responsible for maximizing customer satisfaction and engagement with the agency’s developing proactive business building ideas while nurturing and pursuing new ways to contribute to overall agency and client profitability. 
• Remain in touch with the agency’s “day-to-day” business on behalf of clients – knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned the agency as well as other client partners
• Demonstrate confidence, authority and level-headed decision-making as the agency’s voice on assigned accounts while exercising a prudent balance of client and agency goals
• Participates and contributes to weekly departmental meetings
• Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.

Supervisory Responsibilities

• Contributes to and conducts performance evaluations, offers coaching and mentoring, and collaborates with SVP, Client Engagement to develop and finalize career pathing and training/professional development for direct reports.
• Helps to develop and negotiate staffing plans based on scope of work and requests resource allocation for assignment 
• Assures those you supervise are trained in and follow the agency’s SOPs, and quality standards.
• Oversees all direct reports and approves their contributions 
• Responsible for supporting leadership and enforcing quality standards within the team and agency at large
• Identifies short-term and long-term opportunities 

Ideal Experience

• Bachelor’s degree in advertising, marketing, business or related degree required
• 6 years of account management experience at an advertising agency required
• 3 years of management experience
• Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies

Ideal Skills/Qualifications

• Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications
• Ability to communicate effectively, both orally and in writing
• Ability to read, write, analyze and interpret general business periodicals and professional journals
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to analyze and solve problems
• Excellent organizational skills
• Excellent attention to detail
• Strong business acumen
• Ability to work independently and as part of a team is a must

WHY WE'RE HIRING?

The short answer? We're looking to keep a good thing going. An independently owned full-service marketing agency, Pinckney Hugo Group has grown consistently over the past 20 or so years.

We've created bigger and better work, added to our capabilities and expanded to serve a wider range of regional, national and international clients. It's all happened because we've been able to bring in incredibly talented and dedicated people to help build something special. And because we don't plan on slowing down anytime soon, we're posting career opportunities like this one.

WHY PHG?

For starters, you'll have the chance to work on some of the biggest brands and most exciting projects in the world — all from right here in Upstate New York, and in some cases, from the comfort of your home.

You'll be challenged, but you'll never be on your own. What we offer takes a full team. And we're just that — a team. A group of complementary talents that, when unleashed together, can do anything we set our minds to.

Some of our comprehensive and competitive benefits include:  

• Hybrid work – split your week between working in our office or at home
• Generous PTO policy, including flex time
• Paid parental leave 
• Medical, vision, dental benefits
• Resources for savings and investments such as our 401(k) plan with company match
• Company-sponsored events and swag
• Dog friendly work environment
• Opportunities to learn, develop, network, and connect 

OUR HIRING PHILOSOPHY

At Pinckney Hugo Group, we believe that diversity improves our agency and helps us to better serve our clients by offering different views, perspectives and experiences. We are committed to creating a diverse environment and team, and aspire to better reflect the brands and people we serve. We strongly encourage people of color, members of the LGBTQAI community, people with disabilities and other underrepresented groups to apply to join our team. No matter who you are, you'll find opportunity here. We'll empower you to work on amazing brands with incredible teams, all while giving you the space you need to make this time whatever you want it to be. Apply today and explore all the ways you can grow with us. You'll be glad you did — and we will too.

We'd like to know more about you and why you're interested in PHG. Please be sure to include a cover letter with your resume submission.