What are the responsibilities and job description for the Insurance Customer Service Representative position at Pine Insurance Agency?
Pine Insurance Agency is looking for a full time licensed customer service representative that aspires to support our company and team. Pine Insurance Agency is an independent insurance agency that sells personal, commercial, health and life insurance. We have five locations and are looking to hire at our Ham Lake Office. We offer a fun-fast paced work environment with competitive wages and benefits.
Office hours: Monday – Friday, 8:00 am – 4:30 pm
Wages based on qualifications and experience.
Duties include but are not limited to:
Answer & direct phone calls
Assist clients with billing inquiries and payments
Process policy changes
Mail/fax/email documents
Scan/upload documents into management system
Update client information
File claims
Confirm policy information for loan companies
Other administrative duties as needed
Miscellaneous support of office staff
Basic Requirements:
Valid P&C insurance license required, minimum of 2 years relevant experience
Excellent computer skills required.
Proficient with office equipment such as computer, printer, copy machine, fax machine, scanner
Ability to multi-task with great attention to detail
Solid understanding of excellent customer service
Excellent listening, written and verbal communication skills
Willingness to learn and ability to take initiative
Self-motivated with a consistent desire to do a good job
High level of work ethic
Job Type: Full-time
Pay: $22.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Experience:
- Insurance CSR/Account Rep: 2 years (Required)
- Customer Service: 2 years (Required)
License/Certification:
- Insurance Producer License (Required)
- Life Insurance License (Preferred)
Ability to Relocate:
- Ham Lake, MN 55304: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $32