What are the responsibilities and job description for the Pre-Registration Specialist position at Pines Health Services?
Description
Are you eager to join a fun, engaging, and dedicated team? Pines Health Services, voted one of the 2022 Best Places to Work in ME, is the place for you! We currently have an immediate opening for a Pre-Registration Specialist at our Caribou Health Center. We are looking for candidates who are committed to our vision, mission, and goals while delivering exceptional patient care. Applicants should be proficient with computers, possess excellent verbal and written communication skills, be outstanding listeners, adept problem solvers, able to prioritize workloads, and capable of working professionally and independently. While previous healthcare experience is preferred, we are willing to train the right person!
Position Summary:
Provides excellent customer service while interviewing patients via telephone to verify patient demographics, collect insurance information and verify insurance coverage. The Pre-Registration Specialist will work with patients to obtain appropriate information prior to the patient’s appointment. This position works with various team members across the organization to provide the best experience for our patients, prior to their visit to our office.
Essential Functions:
1. Gathers patient registration information, ensuring such information is accurate and enters such information into the electronic medical record (EMR).
2. Responsible for obtaining complete demographic and insurance information on patients and carriers and enters data into the patient’s record in the EMR.
3. Verifies patient’s insurance eligibility and enters information into patient’s records in EMR.
4. Determines if a co-payments are required and enters amount into the EMR.
5. Transfers patients who are unable to pay estimated charges in full to the financial counselor to discuss payment arrangements.
6. Aware of process for patients covered by Workers Compensation and/or other insurance liability carriers that may apply to ensure accurate and correct billing information is enter per appointment.
7. Faxes, copies, or mail medical information as needed or required.
8. Other duties as assigned.
Requirements
Education and Experience Requirements:
Education:
1. High school or G.E.D./equivalent preferred.
Experience Preferred:
1. 2 years’ experience with medical office check-in or check-out functions, patients registration, billing, and medical records/patient care, preferably in a multi-specially group practice preferred.
2. Good Understanding of medical terminology.
3. Excellent oral and written communication skills with ability to communicate clearly by telephone.
4. Accurate data entry skills with knowledge of basic keyboarding.
Licenses: None
Skills/Abilities:
1. Knowledge of office procedures, medical terminology, CPT coding and basic medical billing procedures.
2. Skill in operation of multiple-line phone system, copier, fax machine, computer, and calculator.
3. Ability to communicate effectively with patients and other office personnel.
4. Ability to organize and prioritize work.