Member Services Representative

PINNACLE FIT CLUBS LLC
Arlington, IL Other
POSTED ON 12/13/2023 CLOSED ON 1/14/2024

What are the responsibilities and job description for the Member Services Representative position at PINNACLE FIT CLUBS LLC?

Job Details

Level:    Entry
Job Location:    Arlington Heights Fitness LLC - Arlington Heights, IL
Position Type:    Full Time
Education Level:    None
Salary Range:    Undisclosed
Travel Percentage:    None
Job Shift:    1st Shift
Job Category:    Customer Service

Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

 

Schedule

  • Full Time
  • Monday - Friday: 6:00 AM to 2:00 PM
  • 8-hour shift

 

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to members accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.

 

Benefits

  • FREE Black Card Membership!
  • Paid Time Off (PTO)
  • Health Insurance - First of the month following hire date
  • Medical & Prescription drug plans
  • HSA (Health Savings Account)
  • Dental
  • Vison
  • Life/AD&D
  • Voluntary Short Term Disability (STD)
  • Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
  • 401k plan after 3 months of service

Qualifications


Qualification Requirements

  • Must have a satisfactory background check.
  • Punctuality and reliability are a must.
  • Superior customer service skills, preferably in the fitness industry.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency.
  • Hard working, enthusiastic, energetic, upbeat, and positive attitude!
  • Strong problem resolution skills.

 

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
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