What are the responsibilities and job description for the 911 Dispatcher position at Pinnacle Group?
Job Description:
- Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
Must have skill sets:
- multi-tasking (handling changing priorities constantly)
- computer based skills (all Windows applications, typing, etc.)
- good customer service skills (talking to customers)
- data analysis (review multiple information sources to determine appropriate action)
Top nice to have skill sets
- Dispatch skills (call centers, 911 operations centers, utilities, etc.)
Soft skill requirements
- Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.
Pay Range: $20 - $23 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Job Type: Contract
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Rotating shift
- Weekends as needed
Ability to Commute:
- Norfolk, VA 23509 (Required)
Work Location: In person
Salary : $20 - $23
