What are the responsibilities and job description for the Office Cargo Agent position at Pinnacle Logistics?
OVERALL PURPOSE OF THE POSITION
The role of a Cargo & Ramp Service Agent includes all aspects of the cargo & ramp operational activities listed below and to ensure service delivery and performance to our customers is of the highest standards in the industry.
PRIMARY DUTIES AND RESPONSIBILITIES
- Critical thinking and problem solving skills are a must. The ideal candidate will focus on reviewing customer financial statements to ensure accuracy.
- Own, manage, and foster positive customer relationships; as well as take full responsibility for activities associated with said customers
- Manage a significant load of customers within a defined brand or industry
- Proactive communication with customers, written and oral, ensuring all customer needs are met in a timely and efficient manner
- Work with team members to improve efficiencies in all areas of the customer relationship, including working with new and existing systems
Candidate Qualities:
Good work ethic
Schedule flexibility (able to work weekends, holidays and evenings)
Team player
Eager and willing to work
Problem solving skills
Reliable
Displays leadership skills
Works well in a fast-paced environment
Detail oriented
Multitasker
Must have Initiative and be pro-active
At least 2 years experience as a ground handling agent.
Must have worked in air cargo in the past 5 years.
Proficient in answering emails
Computer savvy (Microsoft excel and word )
Previous customer service skills
Previous dangerous Goods experience preferred
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location