Office Cargo Agent

Pinnacle Logistics
Humble, TX Full Time
POSTED ON 11/17/2021 CLOSED ON 12/15/2021

What are the responsibilities and job description for the Office Cargo Agent position at Pinnacle Logistics?

OVERALL PURPOSE OF THE POSITION

The role of a Cargo & Ramp Service Agent includes all aspects of the cargo & ramp operational activities listed below and to ensure service delivery and performance to our customers is of the highest standards in the industry.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Critical thinking and problem solving skills are a must. The ideal candidate will focus on reviewing customer financial statements to ensure accuracy.
  • Own, manage, and foster positive customer relationships; as well as take full responsibility for activities associated with said customers
  • Manage a significant load of customers within a defined brand or industry
  • Proactive communication with customers, written and oral, ensuring all customer needs are met in a timely and efficient manner
  • Work with team members to improve efficiencies in all areas of the customer relationship, including working with new and existing systems

Candidate Qualities:

Good work ethic

Schedule flexibility (able to work weekends, holidays and evenings)

Team player

Eager and willing to work

Problem solving skills

Reliable

Displays leadership skills

Works well in a fast-paced environment

Detail oriented

Multitasker

Must have Initiative and be pro-active

At least 2 years experience as a ground handling agent.

Must have worked in air cargo in the past 5 years.

Proficient in answering emails

Computer savvy (Microsoft excel and word )

Previous customer service skills

Previous dangerous Goods experience preferred

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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