Client Concierge

Summary

The position collaborates with the Advisor Team to prepare client documents and maintains contact with clients to provide or obtain updated information. The Client Concierge oversees front desk operation, including greeting clients, answering and routing calls, and the setup and cleanup of the conference room. The position also provides back-up for the Team with tasks and projects with a positive and client-centric approach. This position does require being in the office Monday-Friday from 7:30-4.

Duties & responsibilities

Include the following. Other duties may be assigned.

• Provides first line of client contact, providing a warm and welcoming environment, and serves as a liaison between advisors and clients.
  • Professionally answer incoming telephone calls, screen and/or direct appropriately
  • Responsible for providing client hospitality: welcome visitors, offer beverages, etc. and help to ensure that all clients are made to feel welcome and that all visits are handled with utmost professionalism
  • Professionally greet and assist visitors in support of other team members; help to ensure that all clients are made to feel welcome and that all visits are handled with utmost professionalism.
• Assists clients with inquiries/requests or re-direct, as appropriate.
• Assists in the gathering and organizing of client data.
• Prepares advisory and brokerage account paperwork for opening new accounts, annuities, insurance, terminated accounts and account transfers: Facilitates completion of all client applications and transfer documents.
• Assists in client paperwork signing meetings with clients.
• Oversees the asset transfer process to ensure timely and accurate completion of requests.
• Provides management with updates and reports, as needed, on the status of client account activities.
  • Handles client-initiated changes and transactions:
  • Reviews, updates, and maintains beneficiary forms.
  • Receives and processes on-demand distributions from accounts.
  • Electronic Funds Transfer (EFT) establishment or termination.
  • Adds check writing ability to accounts.
  • Journaling of assets between accounts.
  • Addresses and other demographic information changes.
  • Gifts of assets to donor advised fund, charities, or other broker/dealers.
• Maintains client database for monitoring deposit, transfer, and new accounts. Enter notes in CRM database daily, based on client interactions. Work to ensure data integrity in all databases.
• Utilizes all available resources to determine the most efficient and accurate methods to accomplish client service requests.
• Assists with investment and trading issues (such as basis, transfers, cash flows, death of a client, etc.), as needed.
• Provides support to advisors on research for tasks, clients, and other areas as required.
• Assist other administrative staff and departments with client or marketing mailings: assemble materials, stuff/seal envelopes, apply labels and postage
• Prepare, process, scan, and file client and general office documents, as needed
• Manages the Office Setting
  • Order office and kitchen supplies; stock refrigerator with beverages; maintain supply area
  • Monitor and maintain kitchen in orderly fashion
  • Set up conference rooms for meetings and pick up after meetings
  • Order food for office meetings

Education & Experience

• Associate’s Degree or Bachelor’s Degree desired in business administration or related field
• 1-5 years proven success in an administrative support function in an investment environment

Certificates & Licenses

• Desired but Not Required: SIE, Series 7, Series 66

Knowledge, Skills & Other Abilities

• Excellent verbal and written communication skills.
• Ability to work independently and establish priorities.
• Ability to handle multiple requests simultaneously and respond quickly.
• Highly organized, with absolute attention to detail/data integrity.
• Working knowledge of a variety of investment tools.
• Excellent problem solving abilities.
• Excellent research abilities.
• Excellent follow-through and communication to team members regarding status of open items.
• Ability to recommend procedures and reporting to improve the effectiveness of the team.
• Client-first attitude.
• Team player, collaborative, able to work with and through others.
• Ability to project a professional image of self and the firm to clients through personal conduct and the quality of the work produced.

Compensation Model

Base Salary Range: $55-60,000 plus Bonus

Other Benefits

• Free parking at Skyline Building
• Coverage of SIE licensing and education costs
• 50% covered healthcare and dental
• 401k with annual match
• 2 weeks vacation
• WA state sick leave ~ 6 days