Store Manager

Description

They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store. Typical responsibilities of the job include: recruiting, training, supervising and appraising staff. ... dealing with customer queries and complaints.

ESSENTIAL FUNCTIONS:

• Coach and support other team members
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report
• Recruit and hire staff for the store to meet the needs of customers.
• Complete schedules and assign duties and responsibilities to the store’s staff.
• Train new employees and provide continuing education and training to current employees.
• Track and implement financial quotas for the store and staff based on the stated financial goals of the business.
• Manage store inventory.
• Evaluate staff quarterly and replace staff as needed based on performance based metrics.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE REQUIRED: 

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves company resources.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds company values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports company's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands company's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Computer Skills - Must be computer literate and have basic to intermediate working knowledge of Microsoft Office Suite.
• Time Management - Ability to effectively manage time and manage multiple projects in a deadline-driven environment

EDUCATION, EXPERIENCE & QUALIFICATIONS:

• Requires a minimum of two years retail management experience in the building materials industry
• At least 3-5 years progressive experience in a retail sales position in the building materials industry desired.
• Experience with NAV a plus

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Performance of the required duties will require:

• The employee is constantly required to use hands to operate a computer and keyboard, and other office equipment.
• On occasion, the employee is required to remain seated for extended periods of time, with frequent walking, standing, or bending and most of the time being out in the field visiting retail locations.
• The employee is required to have personal mobility, manual dexterity and physical reflexes, with or without reasonable accommodation, which permits the employee to access the general office environment, retail locations, quarries, and to operate a motor vehicle.
• The employee is constantly required to communicate in writing, in person, and over the phone.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
• The employee is frequently required to lift and/or move up to 50 pounds without assistance.
• Travel to attend retail locations, training, meetings and conferences.

Qualifications

We offer an extensive and competitive benefit plan for all our employees as we value their time and commitment to Pioneer. Our benefits include:

• Generous monthly bonus plan
• Medical
• Dental
• Vision
• Generous 401k match up to 4%
• Company paid Short Term Disability
• Company paid Life Insurance Plan
• HSA plan with a company match
• FSA plan
• Voluntary Life Insurance for Employee and Family
• Voluntary Long-Term Disability
• Critical Illness Coverage
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays
• Flexible Schedules
• Robust Wellness Program

Salary : $60,000 - $70,000