Program Manager

POSITION SUMMARY: The Program Manager is the primary interface with clients regarding both existing and potential development and commercial projects. The incumbent ensures that the expectations and needs of the client are being met in a timely and efficient manner. The Program Manager acts as the Business Manager for development projects with a key objective of managing the cost and progress of each project.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Shall adhere to all regulatory requirements, including FDA, EPA, OSHA, and related safety, health and environmental procedures, policies and practices.
• Consistent support and practice of all Ash Stevens’ mission and values.
• Identify and protect original technical information as part of company property.

POSITION SUMMARY: The Program Manager is the primary interface with clients regarding both existing and potential development and commercial projects. The incumbent ensures that the expectations and needs of the client are being met in a timely and efficient manner. The Program Manager acts as the Business Manager for development projects with a key objective of managing the cost and progress of each project.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Shall adhere to all regulatory requirements, including FDA, EPA, OSHA, and related safety, health and environmental procedures, policies and practices.
• Consistent support and practice of all Ash Stevens’ mission and values.
• Identify and protect original technical information as part of company property.

KEY ACCOUNTABILITIES:

• Client Relations:

• Serve as primary client contact for development and commercial projects
• Act as liaison for internal and external communications with clients

• Lead role in determining specific client requirements
• Ensure that client expectations are managed and met
• Work with Ash Stevens employees to ensure that commitments made to clients are realistic and achievable
• Responsible for identifying potential problems in meeting commitments made
• Resolve potential shortfalls in meeting commitments first by working internally with Ash Stevens team so commitment can be made, or if it not feasible, contacting the client as soon as possible to renegotiate a new commitment that they can accept

• Manage communications such as conference calls and meetings with clients to ensure a positive relationship
• Maintain detailed meeting minutes for internal and external use and send out as appropriate
• Coordinate all client-requested shipments in a timely manner and ensure the shipments get billed accordingly

• Program Management:

• Develop and update project schedules for all development and commercial projects in a level of detail appropriate to each project, considering all technical and regulatory requirements

• Ensure that time and resource availability estimates are reasonable so that project schedules are feasible and achievable
• Partner with all involved in each project to maintain a reliable flow of information
• Provide regular status reports internally and to clients as appropriate
• Recognize early any potential problems and communicate to internal management immediately so that corrective action can be taken

• Program Business Management:

• Ensure that all work to be performed is under a client purchase order
• Quote and order any new work requested from a client that has not been previously ordered so that it may be invoiced correctly
• Manage the amount of “complementary work” so that a reasonable amount is done. Clearly communicate to all parties both internal and external the reason the company is performing the work at no charge.
• Manage the amount of “out of scope” work so that change orders are quickly assembled when necessary.
• Ensure that all work completed is billed to the client immediately upon completion.

• Seek to identify ways to conduct the project work in more efficient ways to maximize profitability of the project while still meeting or exceeding client expectations.
• Identify revenue opportunities within assigned accounts. Assist the company in pursuing and quoting on these opportunities.
• Work with Finance Department in updating and maintaining Sales Forecast with best estimates for when work will be completed and ready for invoicing

• Project Initiation and Assessment:

• Assist as needed in communicating and explaining Ash Stevens’ capabilities to customers.

• Ensure that regulatory requirements are assessed and addressed by Ash Stevens. These include but are not limited to EPA, FDA/MOH, and OSHA including Ash Steven’s internal safety hazard and safety reviews.

EDUCATION/EXPERIENCE:

• Scientific background with relevant pharmaceutical/chemistry/biotechnology (or equivalent) education, Life Sciences.
• Advanced degree in Business is desirable.

• Minimum five (5) years’ experience in a technical role (project management experience preferred)

JOB COMPETENCIES:

• Ability to work independently and take accountability without formal authority
• Excellent organizational and planning skills.

• Strong written, verbal, and interpersonal communication skills.
• Have the ability to develop, perform, evaluate, and troubleshoot within a scientific discipline.
• Understanding of Pharmaceutical regulations/ICH guidelines Able to understand pharmaceutical client requirements and communicate them to the organization.
• Microsoft Project proficient and able to use other Ash Stevens electronic systems.