Sr. (Lead) QA Analyst I (II)

The Sr. (Lead) QA Analyst role reports to the Manager of the Quality Management ("QM") department. This position will be responsible for creating and implementing test approaches and test plans to test application enhancements and changes against documented business requirements and user stories, in a manner which results in a high quality solution meeting the functional and non-functional requirements of the user base. The Sr. (Lead) QA Analyst provides testing services and test leadership to project teams and departments at PJM and guides other testers and business users through the testing process. A key aspect of this role is the actual performance of testing in the PJM application and system environments. Additionally, this role is responsible for guiding and implementing the overall methodology practices PJM uses within the organization. Applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. This position may be eligible for flexible work arrangements. Please consult with your manager to confirm options for flexibility. Business needs and/or on-call responsibilities may require you to report to campus. Essential Functions: Understand and effectively communicate and customize PJM SDLC processes, methods and practices for project teams ranging from small enhancement projects to large, multi-million dollar implementations. Create, develop and implement innovative approaches for quality assurance and testing within a technology environment commensurate with PJM SDLC practices, policies and procedures, and good business judgment. Direct the development of quality assurance benchmarks and metrics to assure the ongoing effectiveness of relevant processes and systems within the division. Passionately maintain exceptional customer focus. Maintain an inspired culture that is time-based and centered on integrity and customer focus. Actively participate in the development of the department and division strategy as it relates to the quality assurance and testing aspects of any initiative at PJM. Participate as required in the annual expense and capital budget process for the department and division. Provide training and mentoring through multiple avenues including Guild meetings, one-on-one sessions, and project team training sessions. Develop training materials and related documentation to support process implementation. Perform Testing duties as assigned including: Understand project priorities and ensure the areas of functionality are being tested appropriately. Develop or lead the development of testing objectives and related control objectives. Develop or lead the development of appropriate test strategies and approaches. Direct the work of infrastructure and database teams to identify requirements and availability of all necessary test environments. Ensure support for all necessary testing for a given application, including product (functional) test, regression test, integration test, and user acceptance test. Assure that test data, scripts, documentation and expected results for all tests are maintained as appropriate. Assume a lead role in projects, including contributing to the development of project plans related to quality assurance and the testing function. Take a lead role with the department manager and other key stakeholders in the evaluation, selection and implementation of appropriate testing tools for specific testing applications (such as performance or automation testing) when required. Demonstrate ability to work independently and to train, guide, or assist others in the completion of assignments. Build and develop strong relationships with divisional business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner. Support the product management of the enterprise testing tool, including: Implementation of project customizations to support project level and enterprise level tool use and adoption. Management of defect data exchange functions between the enterprise testing tool and external vendor systems, as needed. Create and customize progress and summary reports for teams and management. General product administration, maintenance and upgrades, including working with management, the customer base, and IT support functions to prioritize and implement requests for change to the system or the system's processes, originating from changing business needs, patches/upgrades, or defects with the current implementation. Provide training to the user base (both to new users and to existing users on enhancements and general refresher training). Characteristics & Qualifications: Required: BS degree in Computer Science & equivalent experience Ability to produce high-quality work products with attention to detail Ability to communicate effectively in a team environment Experience in quantitative and qualitative analysis Experience using verbal and written communications skills Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint) Preferred: MBA degree in Business Administration Experience with PJM operations, markets, and planning functions Experience supporting any of PJM Committees