Food & Beverage Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Demonstrating outstanding internal and external service in accordance with “ACES” program guidelines
• Overseeing the operations and team members of the Food & Beverage department
• Ensuring self and all other required staff are trained and certified through TIPS training
• Overseeing all opening and closing shift transitions
• Collaborating with other support departments to improve guest service
• Investigate and resolve guest complaints about food and beverage quality and service
• Ensure that all working areas of Food & Beverage comply with company and government sanitation, health, safety and local liquor regulations.
• Contributing to general business planning regarding technology and systems required to maintain property operations
• Monitoring guest consumption of alcohol, intervening as needed according to established practices
• Conducting and attending departmental and company meetings
• Performing in alignment with all departmental and company policy and applicable laws
• Interviewing, hiring, training or overseeing the training of team members
• Planning, scheduling, assigning and directing work
• Rewarding and disciplining team members
• Maintaining accurate departmental records
• Addressing and resolving guest and team member complaints
• Promptly reporting and resolving legal/compliance matters

BRING US YOUR BEST.

• College degree or equivalent work experience
• Two years direct management experience
• Ability to read, write, comprehend and speak English
• Strong working knowledge in the food and beverage industry; restaurant, bar, or banquets.
• Ability to maintain responsible alcohol service certification
• Ability to communicate via written and verbal formats
• Ability to respond to common inquiries or complaints from guests and team members
• Ability to perform basic math skills
• Ability to perform statistical analyses
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to solve practical problems and deal with a variety of situations
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to work all shifts and holidays
• Ability to stand for extended periods of time
• Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY