What are the responsibilities and job description for the Customer Service Team Member position at Planet Fitness - Central PA Group?
Are you looking for a fun and rewarding place to work? National Fitness Partners was named 2019 Operators of the Year by Planet Fitness and is the owner of 80 Planet Fitness clubs in Philadelphia, Delaware, Central PA and the Carolinas. Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.
Competitive pay and benefits package offered which includes health/dental/vision coverage and a 401(k) plan. Team members are eligible to enroll after only 60 days of employment! After 1 year of service, our company will match your 401(k) contributions up to 4%!
A generous PTO plan is offered to all employees! PTO begins accruing on the first day of hire and is available for use the first day of the month after 60 days of service.
A free black card gym membership is also offered to all employees!
Job Summary:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.
Essential Job Functions:
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, log amenities and communicate updates and events to members and guests
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Assist in emergency medical situations
- Enforce club policies and procedures with members
- Track club KPIs to include guest counts, cancels, info calls
- Uphold integrity and security of member documents and sensitive information
- Keep the front desk area and lobby clean and orderly
- Provide cleaning support throughout the facility as required by management
- Additional responsibilities may be required
Job Requirements:
- Customer service experience is required
- High school diploma/GED equivalent required
- Must be 18 years of age or older
- Basic computer proficiency
- Ability to interact in a positive and professional manner with members and co-workers
- Represent NFP Mission and Core Values
Physical Demands:
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift
- Frequent climbing, balancing, kneeling and crouching during shift
- Continual reaching with hands/fingers/arms during shift