Customer Service Representative- 3rd Shift Weeknights

Job Summary

We are searching for a Overnight Customer Service Representative to join our team! As a member of our staff, you will get the opportunity to serve your community by enabling all people to enhance their lives through fitness in a judgement free environment.  You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Some of your responsibilities will include:      

Hours

This is an overnight position from 10 pm to 6 am, Sunday through Thursday.

Job Responsibilities

• Customer Service/Front Desk Activities:
• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
• Exceeding the minimum required daily statistics. 
• Ability to assess and assist in emergency medical situations.
• Upholding rules and policies in the facility.
• Close shift for the business day.
• Staff Supervision
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.

• Member Accounts:
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Checking members into fitness classes daily using Datatrak systems.
• Creating new memberships and guest accounts for members.
• Uphold integrity and security with member documents and sensitive information at all times.
• Club Cleanliness and Maintenance:
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.
• Completion of daily and weekly cleaning responsibilities. 
• Miscellaneous
• Track Key Performance Indicators such as guest counts, cancels, info calls
• Uphold the positive, energetic, upbeat culture of Planet Fitness. 

Qualifications:

• 6-12 months of Customer Service experience is preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Positive leadership and diplomacy skills.
• Problem solving skills.
• Must be able to work overnight hours.
• Be a representative of the core values of National Fitness Partners at all times, by upholding the beliefs of Teamwork, Passion, Integrity, Positivity, Accountability

 Physical Demands/Requirements: 

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 75 lbs.
• Frequent climbing, balancing, kneeling and crouching during shift.
• Will encounter toxic chemicals during shift including but not limited to:
  • Pinesol
  • Bleach
  • Windex (window cleaner)
  • Latex
  • Degreaser
  • Enviro Care Sanitizer
  • Caustic Acid
  • (Please ask your manager for the fully extensive list if needed)