Front Desk Member Services

Front Desk Associate / Customer Service Rep. - Tonawanda, NY / Erie County Area - Part Time Position - Weekday and/or Weekend Shifts Available! (see hours below)

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Please specify if you can only work certain days/times from the hours below.)

Monday: OFF // 5:00pm - 11:00pm

Tuesday: OFF // 5:00pm - 11:00pm

Wednesday: OFF // 5:00pm - 11:00pm

Thursday: OFF // 5:00pm - 11:00pm

Friday: OFF // OFF

Saturday: 6:30am - 7:00pm (varies) // OFF

Sunday: 6:30am - 7:00pm (varies) // OFF

Benefits

• Competitive Salary
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
• Paid Time Off benefits (if applicable)
  

Planet Fitness is an Equal Opportunity Employer