Collection specialist
Job Posting for Collection specialist at Planet Fitness
Collections Specialist
Key Responsibilities
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Essential Functions
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Manage customers on the shutdown report
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to dealers and sales
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
Required Skills
- 3-5 years High Volume corporate Collections experience.
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge / experience a plus
- Strong attention to detail, goal oriented
- Experience with QuickBooks a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Last updated : 2024-05-06
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EASTER SEALS NJ -
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Estimate Salary for Collection specialist in Millville, NJ
$51,846 (Medium)
$45,297 (25th)
$58,394 (75th)
For Employer
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