What are the responsibilities and job description for the Service representative position at Planet Fitness?
The Member Services Representative (open availability) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including but not limited to :
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club. You will be in charge of cleaning your own section throughout your shift.
Qualifications / Requirements
- Customer service background preferred.
- Bilingual speaker preferred (english spanish)
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift
- Continual talking in person or on the phone during shift
Schedule and Pay Rate
- Open Availability
- Open availability
- Starts at $16 / hr
Last updated : 2024-06-23
Salary : $16 - $17
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