What are the responsibilities and job description for the Platform Assistant position at Planet Green?
The Platform Assistant is an important position for Planet Green and usually is the first to communicate whenever a contact is made. In such a responsibility, the Platform Assistant must be able to answer incoming customer service phone calls, print out incoming customers orders and shipping tags and deliver to shipping, along with other daily tasks.
ESSENTIAL REQUIREMENTS:
- Answer incoming customer service calls.
- Respond to customer services inquiries that comes in via eCommerce platforms and chat.
- Print out daily orders from platforms along with shipping label and provide to shipping.
- Process any returns needed through platforms.
- Projects and any other additional tasks as given.
EDUCATION, KNOW-HOW & EXPERIENCE:
- Highly organized with good attention to detail.
- Minimum 2 years’ experience in Customer Service role.
- Excellent oral and written communication skills with customers/vendors and computer literate with proficiency in Microsoft Word and Excel.
- Goal oriented, self-motivated, multi-tasking, hard worker adaptable & flexible.
- Willingness to work in other aspects of business.
- Can quickly learn and apply new skills, processes, and approaches.
- High School Diploma or equivalent required.
Working Conditions
Working conditions are normal for a manufacturing environment. Work involves indoor office setting, possible exposure to sounds and noise levels that could be distracting and uncomfortable. Working close with co-workers but in a safe and social distance environment.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location